Computer help forum: Hard Drive Problems

by: Willow7882 July 11, 2005 12:10 PM PDT

Like this

0 people like this thread

Staff pick

Hard Drive Problems

by Willow7882 - 7/11/05 12:10 PM

My computer is a 2001 Compaq Presario that uses Microsoft Windows XP, home edition, version 2002 with a service pack 2. It has a Pentium 4 processor with a 2.53 GHz speed and 504 MB RAM and 107 GB hard drive. As we had Norton installed on it, it rarely gave us problems except for once when it had a rundll.exe problem, which ended up to be a computer virus, but I had managed to delete it about three months ago. Ever since then, the computer had been running perfectly.

About four days ago (for reasons I never was able to conclude) after I would turn on the computer and it would load regularly, the screen would load the desktop wallpaper and then freeze. It would not load the desktop icons, the start menu, taskbar or system tray or respond to CTRL-ALT-DELETE or give me task manager. This had never happened to the computer before, so after I manually shut down the computer and restarted it three times (all to the same response) I ran a system restore, which took about six hours, but managed to restore all files. Only, it deleted the Service Pack 2 and Direct X 9 upgrades I had gotten from the Microsoft website, the Norton Internet Security that we had installed three days before, and our Linksys Wireless Internet Software. So far, I have only re-installed the Linksys software.

The problem Im having now is this: Before I ran the system restore, the computer was using about 42 GB of the 107 GB hard drive. Now, however, it is using 85 GB of the hard drive. I have searched through all of our files, but nothing seems to have been changed or added. The only thing I could come up with was that perhaps the computer had backed up the entire hard drive in some location, since it seems the memory used has almost doubled. My question now is, do you know why the memory has increased so much, and, if possible, can I safely delete the extra 43 GB that the computer is now using?

Thank you so much ahead of time.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close