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Computer help forum: Hard Drive Problems

by: Willow7882 July 11, 2005 12:10 PM PDT

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Hard Drive Problems

by Willow7882 - 7/11/05 12:10 PM

My computer is a 2001 Compaq Presario that uses Microsoft Windows XP, home edition, version 2002 with a service pack 2. It has a Pentium 4 processor with a 2.53 GHz speed and 504 MB RAM and 107 GB hard drive. As we had Norton installed on it, it rarely gave us problems except for once when it had a rundll.exe problem, which ended up to be a computer virus, but I had managed to delete it about three months ago. Ever since then, the computer had been running perfectly.

About four days ago (for reasons I never was able to conclude) after I would turn on the computer and it would load regularly, the screen would load the desktop wallpaper and then freeze. It would not load the desktop icons, the start menu, taskbar or system tray or respond to CTRL-ALT-DELETE or give me task manager. This had never happened to the computer before, so after I manually shut down the computer and restarted it three times (all to the same response) I ran a system restore, which took about six hours, but managed to restore all files. Only, it deleted the Service Pack 2 and Direct X 9 upgrades I had gotten from the Microsoft website, the Norton Internet Security that we had installed three days before, and our Linksys Wireless Internet Software. So far, I have only re-installed the Linksys software.

The problem Im having now is this: Before I ran the system restore, the computer was using about 42 GB of the 107 GB hard drive. Now, however, it is using 85 GB of the hard drive. I have searched through all of our files, but nothing seems to have been changed or added. The only thing I could come up with was that perhaps the computer had backed up the entire hard drive in some location, since it seems the memory used has almost doubled. My question now is, do you know why the memory has increased so much, and, if possible, can I safely delete the extra 43 GB that the computer is now using?

Thank you so much ahead of time.

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