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Computer newbies forum: ISP Problems

by: nondaj December 22, 2003 10:02 AM PST

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ISP Problems

by nondaj - 12/22/03 10:02 AM

Are PC users at the mercy of ISP providers without any regulartory means available?

I have had an ongoing problem with an ISP who:

1 - paid for a year's service and then they double billed me for about 6 months. Took me several months to get refunds

2 - did not tell me they had AOL email problems so that evenually had to obtain another ISP provider since most of my email recipients are on AOL and all such email was returned to me as undeliverable. Complaints to this ISP brought forth this remark: You have to go fight it out with AOL.

3 - was given a free tech line that turned out to be a cost line and was promised a refund of the charges on my phone bill which never happened

4 - was promised a refund of my contract charges since I could not use their service

These promised have been ongoing since August of this year by differing staff at this ISP. To date NO refunds have been received despite such remarks as:

the check is being cut
your check is in the mail
we will get back to you (no one has EVER called me from this ISP office during the almost a year of contract with them)
One staff member even gave me a monetary figure that a check was being made out for - to date no such check has arrived.

When you call the ISP billing office you may wait as long as a half hour before anyone answers the phone

Upon referrals from differing agencies have written to:

Better Business Bureau
Department of Consumer Affairs of CA
IFCC at their website (FBI)

The BBB went as far as they were able with the complaint saying the ISP did not repond to any of their communications.

The other departments said this ISP agency was not within their regulatory venue.

I have a hard time understanding how businesses can get away with such practices without some kind of regulations.

So I ask again - when dealing with ISPs, internet business problems is there no agency to regulate, condemn or monitor their business practices?

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