Dell inspiron n5040
by zulu41 - 4/25/13 11:27 AM
my Sisters laptop on start up goes directly to repair start up and the option to start windows normally cannot be selected....any sggestions?
by: zulu41 April 25, 2013 11:27 AM PDT
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Clarification request: What happens when you do the repair?
Have you done the repair? If not, do so.
Are we to guess how the laptop got to this point? What is the prior history before the repair display appeared. Any issues before? What are the results is a repair is done? Did you get a display to use a "restore point" feature to get to a prior date before all this happened? Any recent OS updates that it didn't recover from or is this the result? Do you have an actual repair disc handy for that laptop?
It happens (not every time) when she switches the laptop on, it then gives you a choice of Repair or Start windows normally but it will not allow you to select Start Windows normally. It times you out and goes into repair mode then asks if you want to restore then it tells you it can't fix it and the Laptop then goes into Start Up and everthing is hunky dory.....it's very strange. Laptop is 18mths old and yes, it does have a recovery disc. I should also say that I am not a computer whiz!!
But thankyou Willy for your reply
If startup repair can't fix it, it's time for a clean re-install from the recovery disc. I assume your sister has a good backup of what she doesn't want to lose? Some recovery discs delete everything on the hard disk. Other recovery discs move personal data to a backup folder. If you don't know what Dell's disc does, it's good to be on the safe side and have your own backup!
Having a "repair disc" will work when the build-in or HD accessed repair mode doesn't get started or is hosed. Often enough this is the result of a corrupted or some virus attack(or similar). I suggest, boot into "safe mode with networking" and have your AV(anti-virus) run a scan. it should be updated with the latest tools, so get that as you access the WWW. if no AV pgm. available, I suggest you use AVAST free version, install it and when it asks to run in "boot scan" mode, do so. Allow it to scan and give it all the time to verify no infection is at work. If you get a clean bill of health from whatever method, then access the "repair mode" and see if it runs now. If not, then find a repair disc for your OS version and boot into its repair process. This is a bootable disc, provided that laptop has been bios set to boot from CD/DVD drive as 1st boot device -OR- select it from the boot menu(display) hitting whatever key does this, maybe F10 or F11, check manual or it displays during initial boot-up. If no repair disc, generate one from any other PC using same OS version, google for instruction on how to do this. Below is a link for win7 instructions:
I exclude any other source of problems for now. What you've described maybe what I stated already. Even, if its not, it generic to recover from your issues. Sometimes a failed OS update where the user too quickly reboots before the update is done or completed(not allowed, seems frozen) or true HD failing or corrupted boot start-up file, etc.. Also, understand the repair disc is NOT a recovery/restore disc where you reload the OS, etc., but the same repair options as found via the display you already seen. It's more flexible and access is on a disc not corrupted provided it was done right.
Thanks guys especially you Willy - very comprehensive......it could well be as you suggested that my sister is a bit too quick with her mouse clicking and does not let things run as they should....I always get the "help" cry after the event generally but at least I have a few things to look into.
Will keep you up to date, won't be seeing sis until next Tuesday.
Thanks again all.
Once you have a good backup of the files.
And you have your recovery media all squared away there is a remote chance this is another infected computer. The symptom is not a sure sign of this or what others have noted but if you want to avoid a total melt down you backup to the usual 2 or more places then you get ready for a wipe out.
Grif notes the usual scans I try at http://forums.cnet.com/7723-6122_102-591045/can-t-download-or-open-any-pdf-html-documents/?messageId=5450322#message5450322
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