Ad: Manage updates with the Download App
ie8 fix

Computer newbies forum: Microsoft Ofiice Document Scanning Problems

by: vrygreen February 24, 2013 8:23 PM PST

Like this

0 people like this thread

Staff pick

Resolved question

Microsoft Ofiice Document Scanning Problems

by vrygreen - 2/24/13 8:23 PM

Hi

I'm running windows 7 and trying to scan using "Microsoft Ofiice Document Scanning" but after I scan a page the following message pops up:

"Cannot create temporary image file. Check disc space and permissions."

When I click "Help" I get the following message:

"I get the message 'File save failed.'
You might be out of disk space. Try to save the file again. If you still cannot save the file, check the available space on your hard disk, or save the file to another location such as a floppy disk or Web folder."

I have 356gb of space, and there's no option to save a file!

I'd been using this scanner for a couple of years and it worked just fine. However, I recently had my hard drive replaced and haven't been able to run the snanner since. My "Windows Fax and Scan" still works fine, but I need the other scanner for multiple document scanning.

Can anybody assist me with this?

Thanks in advance.

VG


vrygreen has chosen the best answer to his/her question!
Click here to view the answer that was selected.

Answer This
Ask for clarification
Report offensive post
Email to friend
Answers
Answer Best answer as chosen by user vrygreen

Scan etc.

by pgc3 - 2/25/13 6:59 AM

In Reply to: Microsoft Ofiice Document Scanning Problems by vrygreen

You didn't mention anything about the hardware you are using but am assuming it is an all in one unit of some type. Typically you would uninstall and reinstall software (drivers) for the unit generally using the manufacturer's software on CD or go to the manufacturer's web site to download a software driver package. You said you replaced the HDD which would typically require a Windows OS installation and then peripheral software loads beyond that. A bit more information on that/those procedures might help, it might just be that you need to upgrade the software drivers from the manufacturer's website.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend
Answer Best answer as chosen by user vrygreen

Why Not Use The Scanners Software?

by Grif Thomas Moderator - 2/25/13 4:34 PM

In Reply to: Microsoft Ofiice Document Scanning Problems by vrygreen

For example, HP printer/scanners have a "Solution Center" application which allows you to scan multiple documents, etc. Other manufacturer's have the same thing.. As stated by the previous poster, there may be some software/drivers that are lacking during the reinstall of the new hard drive...and therefore, using the scanners software should solve your problem .

Hope this helps.

Grif


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved