If the user made no changes...
by DanceGypsy - 10/4/12 1:01 PM
In Reply to: Before I do that by R. Proffitt
Bob, thanks for your response. It's 52 miles, round-trip, home to get my disc, so I'm checking my odds before I burn the gas. He made no changes to his machine, was watching a video online when the screen went dark, rebooted, and failed in the reboot. Subsequent attempts to start the machine have all failed.
I can't even get into SafeMode, to try the most recent good restore point. The instructions I'm following say that an issue with the boot.ini file often reports as a missing hal.dll. It's the third step in a 10 point troubleshooting process I'm going through. (Attempts to use the restore point from within the Windows Advanced Options Menu simply reboot the machine again in regular mode, to failure.)
Here is the message:
Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll
Please reinstall a copy of the above file.
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