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Computer newbies forum: I have a big problem with yahoo messenger wont work right?!

by: curt07 July 7, 2012 7:34 AM PDT

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I have a big problem with yahoo messenger wont work right?!

by curt07 - 7/7/12 7:34 AM

Hello, I am using a Vista 32 bit, 2Gb ram,2 CPU at 1.9Ghz, G956 express chip set and the newest directx at 11 and I have Avast free anti-virus program. My yahoo messenger has always worked great for 5 years and now I can sign in and then it says you got mail. But when i click on mail link it opens a blank page and says Yahoo can not find the web page. and i rey to uninstall it and reinstall and same thing happens. Its driving mr nuts why the last 3 to 4 weeks i have not be able to use it. I hope some people can help me with this and give me easy to understand on what to do? thanks for all the help.


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What theres no one can help me with my messenger problem.

by curt07 - 7/7/12 1:16 PM

In Reply to: I have a big problem with yahoo messenger wont work right?! by curt07

I already asked answers.yahoo.com but theres no one there to help. Theres only a few ppl so no help there. Is it my IE9 causing yahoo messenger not to load up a page from a link on yahoo messenger or what?? I have gootten some good help here befor so why can't some one help me to figure out why all of a sudden i can't use yahoo messenger. I can't IM either. I ran my avast scan but it did not fing any thing wrong. I don't know enough about a softwaer problem to fix this. can any one help?? Thanks.


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Just A Couple Of Thoughts..

by Grif Thomas Moderator - 7/9/12 10:53 AM

In Reply to: What theres no one can help me with my messenger problem. by curt07

First, because malware is a cause of many such things, I would download, install, update, then run BOTH of the free malware removal tools from the links below. Delete anything they find.

Malwarebytes
http://www.malwarebytes.org/products/malwarebytes_free/

Super Antispyware
http://www.superantispyware.com/

If that doesn't fix the issue, then make sure any add-ons to Messenger, if installed on IE9, are enabled.. Open IE9, click on "Tools" in the upper left, choose "Manage Add-ons". It's also possible you have an add-on that is faulty.. "Disabling" them all might also help Messenger working again.

Hope this helps.

Grif


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