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Computer newbies forum: Re-occuring crashes

by: standeb March 15, 2012 10:07 PM PDT

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Re-occuring crashes

by standeb - 3/15/12 10:07 PM

Hello All,

I had a clean installation of my XP SP3 O/S recently done on my desktop. I do not know how to sent my system information to you because my system keeps constantly crashing whenever I access a web page on the internet. I am using a laptop to write this post.

subsequent to the said installation I connected my Seagate Free Agent external drive to the desktop but it refused to function. I tried autoplay but the system crahsed. Thereafter I today turned on my webcam and in so doing the system crashed and now it keeps crashing every time I access a web page. If I am not using the web nothing happens.

I have been getting a blue screen, "Windows has shut down to protect your computer etc. I reboot, send error report to microsoft. I am advised that the report is corrupted. I am directed to things to try. I have scanned for viruses. Did disc checks and have tried to follow directions given me but to no avail. It has been suggested that the problem may be with my video adapter or hardware and/or software problems.

In the mean time I shall be happy if I could be advised as to how to get the system and blue screen info to you so you can assist me with the problem.

I am very weary of the techies here. They never finish their work properly and blead you.

Your assistance will be greatly appreciated.

Thanking you.

standeb


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Re: Re-occuring crashes

by standeb - 3/15/12 11:47 PM

In Reply to: Re-occuring crashes by standeb

I think I got a reprieve. The system is holding a bit. Here is
the Advanced System Log:

Please wait while information is being collected...




100% (collecting Error Log information)

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Error Log
Date - Time Source Description
Tuesday, February 28, 2012 Service Control Manager The SASDIFSV service failed to start due to the following error: Cannot create a file when that file already exists.
Tuesday, February 28, 2012 Service Control Manager The SASDIFSV service failed to start due to the following error: Cannot create a file when that file already exists.
Tuesday, February 28, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Tuesday, February 28, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Tuesday, February 28, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for a transaction response from the nvsvc service.
Tuesday, February 28, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Tuesday, February 28, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Wednesday, February 29, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Wednesday, February 29, 2012 Dhcp The IP address lease 192.168.1.2 for the Network Card with network address 6C626DF8D467 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Wednesday, February 29, 2012 W32Time Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
Wednesday, February 29, 2012 W32Time The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
Thursday, March 01, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Thursday, March 01, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Thursday, March 01, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Thursday, March 01, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Thursday, March 01, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Friday, March 02, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Saturday, March 03, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Saturday, March 03, 2012 Dhcp The IP address lease 192.168.1.2 for the Network Card with network address 6C626DF8D467 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Saturday, March 03, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 DCOM The server {FFF2D28F-E4EE-44D9-8104-8E715 56757F6} did not register with DCOM within the required timeout.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Sunday, March 04, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 b7ef2ab3, parameter3 b2f908c0, parameter4 00000000.
Sunday, March 04, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect.
Monday, March 12, 2012 Dhcp The IP address lease 192.168.1.3 for the Network Card with network address 6C626DF8D467 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Monday, March 12, 2012 Dhcp The IP address lease 192.168.1.2 for the Network Card with network address 6C626DF8D467 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Monday, March 12, 2012 Dhcp The IP address lease 192.168.1.2 for the Network Card with network address 6C626DF8D467 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Monday, March 12, 2012 Dhcp The IP address lease 192.168.1.2 for the Network Card with network address 6C626DF8D467 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Thursday, March 15, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
Thursday, March 15, 2012 Service Control Manager The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Thursday, March 15, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for a transaction response from the nvsvc service.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 b3efc3c2, parameter3 ad6d4a1c, parameter4 00000000.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 b7f03b75, parameter3 b3077848, parameter4 00000000.
Thursday, March 15, 2012 Cdrom The device, \Device\CdRom0, has a bad block.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 8052ba4f, parameter3 b202882c, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 b7ef2ab3, parameter3 b20608c0, parameter4 00000000.
Thursday, March 15, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for a transaction response from the nvsvc service.
Thursday, March 15, 2012 System Error Error code 10000050, parameter1 b3073000, parameter2 00000000, parameter3 b7f03b75, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b2b2987c, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b2c8087c, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b2e8a87c, parameter4 00000000.
Thursday, March 15, 2012 Service Control Manager Timeout (30000 milliseconds) waiting for the InCD Helper service to connect.
Thursday, March 15, 2012 Service Control Manager The InCD Helper service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b3b7287c, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b332287c, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b2fc387c, parameter4 00000000.
Thursday, March 15, 2012 System Error Error code 1000008e, parameter1 c0000005, parameter2 bd210cdc, parameter3 b2b5f87c, parameter4 00000000.
Saturday, February 11, 2012 DrWatson The application, D:\autorun.exe, generated an application error The error occurred on 02/11/2012 @ 13:58:06.359 The exception generated was c0000005 at address 004042F6 (autorun)
Saturday, February 11, 2012 MsiInstall er Product: Microsoft .NET Framework 2.0 -- Error 25015.Failed to install assembly 'C:\WINDOWS\Microsoft.NET\Fram ework\v2.0.50727\mscorlib.dll' because of system error: The process cannot access the file because it is being used by another process.
Saturday, February 11, 2012 MsiInstall er Product: Serif CraftArtist Baby Photos Collection -- Error 1706. An installation package for the product Serif CraftArtist Baby Photos Collection cannot be found. Try the installation again using a valid copy of the installation package 'Serif CraftArtist Content.msi'.
Sunday, February 12, 2012 EventSyste m The COM+ Event System detected an inconsistency in its internal state. The assertion "GetLastError() == 122L" failed at line 162 of d:\comxp_sp2\com\com1x\src\eve nts\shared\sectools.cpp. Please contact Microsoft Product Support Services to report this error.
Thursday, February 16, 2012 Applicatio n Hang Hanging application iMesh.exe, version 11.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, February 16, 2012 Applicatio n Hang Fault bucket -1739091315.
Wednesday, February 22, 2012 Applicatio n Error Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19190, fault address 0x00067978.
Wednesday, February 22, 2012 Applicatio n Error Fault bucket -1459084313.
Saturday, February 25, 2012 Applicatio n Hang Hanging application SUPERAntiSpyware.exe, version 5.0.0.1144, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Saturday, February 25, 2012 Applicatio n Hang Hanging application SUPERAntiSpyware.exe, version 5.0.0.1144, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Saturday, February 25, 2012 Applicatio n Hang Hanging application SUPERAntiSpyware.exe, version 5.0.0.1144, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Saturday, February 25, 2012 Applicatio n Hang Fault bucket -1481701828.
Thursday, March 01, 2012 Applicatio n Hang Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 01, 2012 Applicatio n Hang Fault bucket 1180947459.
Sunday, March 04, 2012 ESENT svchost (1252) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\ edb.log" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).
Sunday, March 04, 2012 ESENT svchost (1252) An attempt to delete the file "C:\WINDOWS\system32\CatRoot2\ tmp.edb" failed with system error 5 (0x00000005): "Access is denied. ". The delete file operation will fail with error -1032 (0xfffffbf8).
Sunday, March 04, 2012 ESENT Catalog Database (1252) Database recovery/restore failed with unexpected error -1032.
Wednesday, March 07, 2012 ESENT svchost (1212) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\ {127D0A1D-4EF2-11D1-8608-00C04 FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).
Thursday, March 15, 2012 Applicatio n Hang Hanging application autorun.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 15, 2012 Applicatio n Hang Hanging application autorun.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 15, 2012 Applicatio n Hang Hanging application autorun.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 15, 2012 Applicatio n Hang Hanging application autorun.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 15, 2012 Applicatio n Hang Hanging application autorun.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 15, 2012 Applicatio n Hang Hanging application autorun.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Thursday, March 15, 2012 Applicatio n Hang Fault bucket 02341239.
Thursday, March 15, 2012 Applicatio n Hang Fault bucket 02341239.
Thursday, March 15, 2012 Applicatio n Hang Fault bucket 02341239.
Thursday, March 15, 2012 Applicatio n Hang Fault bucket 02341239.
Thursday, March 15, 2012 Applicatio n Error Faulting application videocap.exe, version 1.4.0.0, faulting module videocap.exe, version 1.4.0.0, fault address 0x00002fe8.
Thursday, March 15, 2012 Applicatio n Error Fault bucket 580107142.
Thursday, March 15, 2012 DrWatson The application, C:\Program Files\USB PC Camera\VideoCap.exe, generated an application error The error occurred on 03/15/2012 @ 12:25:33.406 The exception generated was c0000005 at address 00402FE8 (VideoCap)
Thursday, March 15, 2012 Applicatio n Error Faulting application set2.tmp, version 11.50.0.42618, faulting module , version 0.0.0.0, fault address 0x00000000.
Thursday, March 15, 2012 DrWatson The application, , generated an application error The error occurred on 03/15/2012 @ 19:52:31.343 The exception generated was c0000005 at address 0040742E (set2)
Thursday, March 15, 2012 Microsoft Management Console None
Thursday, March 15, 2012 Microsoft Management Console None

Here is the System Information:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name S-E22C4BDAF6084
System Manufacturer MSI
System Model MS-7597
System Type X86-based PC
Processor x86 Family 16 Model 5 Stepping 3 AuthenticAMD ~3013 Mhz
BIOS Version/Date American Megatrends Inc. V10.2, 3/14/2011
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name S-E22C4BDAF6084\s smart
Time Zone SA Western Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.19 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.90 GB
Page File Space 4.84 GB
Page File C:\pagefile.sys

Hope this helps to find a solution.

Thanking you again.

standeb


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Re: crashes

by Kees_B Moderator - 3/16/12 2:10 AM

In Reply to: Re-occuring crashes by standeb

I'd do a clean installation of XP again, Quite a lot seems to be wrong.
If you can't do it yourself and don't like the tech, find another one or consider making a very fresh start by buying a Windows 7 PC.

In the log I see a lot of software (software that I don't use) giving errors the past month:
- SASDIFSV service
- Roxio hard drive Watcher 9
- CD ROM burning service
- VideoCap
- SuperAntiSpyware hangs
- ESENT hangs

And other errors:
- a bad CD
- your router doesn't want to communicate with your network card (should result in no Internet available, not necessarily in IE crashing, unless there's an add-on that doesn't like such a situation)

There's nothing that stands out as the cause of troubles.

Kees


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Re-occuring crashes

by standeb - 3/16/12 8:47 AM

In Reply to: Re: crashes by Kees_B Moderator

Hi kees,

Thank you for your reply. I totally agree that a clean install should be done. After I saw the system log I was so suprised that all these things were happening. I also think that I should install Windows 7. I shall be installing the program from microsoft which will tell me about the compatability of my programs with W7. I know I have a choosen few about 2 that may not work.

Your post has been very helpful and thanks a mil. for the same. I will post to let you know the end result.

Best regards

standeb.


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