Computer newbies forum: YouTube problem

Is there any way to reopen this question? The issue has not been resolved after all. I have no problem when using Firefox, but my main browser is IE.

Continue using the malware scanning tools I recommended earlier, UNTIL you find nothing..

Once that's done, since it's IE that's having the problem, then reset the IE settings back to default like this:

Open the Control Panel, then "Internet Options", then select the "Advanced" tab. Once there, click on the "Reset" button at the bottom of the window and choose "Yes/OK" when it asks "Are you sure?".

After doing, so, you may want to uninstall, then reinstall Flash one more time.

Hope this helps.

Grif

Thanks again, Grif. The YouTube problem is now solved. After doing a full scan, I discovered more malware. YouTube is working fine again. But I'm a computer dummy, and resetting IE has given me a whole set of new problems to solve, such as how to keep a message from reappearing every time I go to a new page: "Do you want to view only the webpage content that was delivered securely?" I'll post them in a new thread.

Hi Grif, I'm using Windows XP 2002 and IE 8. I can see the Flash animation banner without crashing. When I get to settings, all I see is "Allow adobe.com to access your camera and microphone?"

http://www.adobe.com/software/flash/about/

When you get to the Flash banner in the link above, RIGHT click in the middle of it, choose "Settings" from the menu, then click on the little TV picture in the lower left-hand side of the screen to change the screen display, then UNCHECK the "Enable hardware acceleration".

Hope this helps.

Grif

Hi Grif - still no joy. I unchecked "enable hardware acceleration, but YouTube still freezes on me and I still get the same message.

More information is going to be necessary..Look in your Control Panel/Add-Remove Programs and...

Which version of Flash are you running? What make and model is your computer? (Processor speed, amount of RAM?)

Although you mentioned you're using XP, are you on Service Pack 3 and fully up to date?

Please provide a link to a Youtube video which would cause the problem?

Tried downloading/installing the free Firefox browser to see if Firefox works better?

http://www.mozilla.org/en-US/firefox/new/

It's possible you have way too many background programs running on the computer and it's using up resources therefore causing the lockups.. Try the "Cleanup Steps" below to eliminate some of the junk on the computer.

First, uninstall unneeded programs from the Control Panel/Add-Remove Programs section..

Next, make sure you have no spyware which is slowing things down. Please download, install, update, then run the free spyware removal program from the link below:

Malwarebytes Antimalware

Next, follow ALL of the steps in the instructions below. Shut down unnecessary start up programs and services, PLUS delete all the junk files from the computer. It may take a while to perform all the procedures, but it will help the machine run and boot quicker:

For Windows 2000/XP, ignore the first couple of sentences about checking "resources" and the "Performance tab in the link below but follow the rest of the procedures including the "Services" links at the bottom.

How To Shut Down Unnecessary Start Up Programs

Now clean out the junk files:

How To Clean Unwanted Files From The Hard Drive

After following all the procedures above, run Error Checking/Chkdsk and Defrag to optimize the hard drive:

How To Run 'Error Checking/Chkdsk' On Win2000/XP

Hope this helps.

Grif

Hope this helps.

Grif

Thanks for taking the time to try to help, Grif. I have a Dell Inspiron 545. Intel Core 2 Duo CPU. 3.24 GB of RAM. Other than the YouTube problem my computer's running fine. I guess I'll just stop using YouTube. It's way too much trouble to go through all the steps you've described. But again, thank you very much for your help.

It's your choice as to how to proceed, but the steps I've listed above are things you should be doing regularly simply to keep things running well on your computer.

Hope this helps.

Grif

I had Adobe Flash Player 11 but decided to download it again to see if the other problem would be resolved. I guess I should have uninstalled it first, but anyway now I can't complete installation. When I start Internet Explorer I get a message asking me if I want to install it. Then an error message saying Flash Player installer will automatically continue when these conflicting applications are closed: Internet Explorer. So I'm between a rock and a hard place. How can I install it if I don't have a browser? I tried rebooting but I still get the same message.

OK, I closed IE when the Flash Player installation message appeared and successfully reinstalled it. I also found 3 malware programs using the software you recommended: Adware.MyWeb. I just tried YouTube and it's working fine. Thanks for all your help, Grif.

I spoke too soon. When I tried to exit the YouTube page, the same problem happened again. It froze up. One site where this happens: Josh Krajcik - Audition 1 - The X Factor 2011

Thanks, but script debugging is disabled, so that's not the solution.