Kees, the only possible explanation I can think of, from the standpoint of someone who rarely gets computer stuff right, is that I did my changing in Works and not in My Documents (though I sure thought I did deleting in My Documents), and somehow My Documents retained the old versions instead of the updated versions in Works. What floored me was when I opened up my will. The version in backup is one I had changed at least three times in Works. I have hard copies of my final will and of the version immediately preceding it and the one in the backup file is quite different, being an earlier version that I replaced. But there are a number of other documents that are different in the backup than what was in Works, some of which I also have in hard copy.
I don't know if it's a commentary on the guy at the shop for not doing it or me for not giving him more specific instructions than saving all of my data, or both, but he didn't back up favorites or Works Calendar, where I had some things scheduled for the future. His back up includes the icons which were on my desktop, which I didn't think would normally be included in a backup.
The reason I had the shop do it rather than myself is that I had been spending untold amounts of family and other productive time holed up trying to fix my computer, and I was just sick and tired of trying to fix things and then finding out I was just digging the hole deeper. So, I wanted someone to do it who could do it right.
I did reformat my computer a couple of years ago, and, as expected for me, ran into a number of glitches which reguired me to spend a considerable amount of time in telephone and email contact with the MS support people. That also played into my unfortunate decision to use the shop.
Going to a real expert would have been the right thing for me to do under the circumstances, but I happened to end up with an unreal expert. I wish there were a machine that could tell the difference. It's like picking out a doctor. Unless you're lucky enough to get a good and reliable reference, you're just throwing darts blindfolded and hoping for the best.
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