Mtbi, More Information Please..
by Grif Thomas - 12/18/05 9:42 AM
In Reply to: attachment problem by Mtbi
Whenever posting questions on these forums, please give us as much information as possible about your computer. Depending on your issue, we might need the operating system, processor speed, amount of RAM installed, brand name of the computer, (if there is one), and any EXACT error messages you are receiving, and in your case, the procedures you have followed to correct the problem. The more information you give us, the better informed our answer will be.
Which browser are you using? Have you tried a different browser, maybe the free Firefox at the link below?
In the meantime, if you haven't already, please make sure you have the most recent Java and Windows Script engine which fixes many of the "red x" issues. Follow the instructions below:
Click on the link to Sun's Java below, then click on the "Download JRE 5.0 Update 6" download link that is in the "JRE 5.0 Update 6 includes the JVM technology" section. Download the full "Windows Offline Installation" file to your desktop,(about 15 MB), scan it with your antivirus (just to be sure it's clean), then install Java 1.5 from the installer.
AFter that, download and install the updated Script engine from the appropriate link below:
Windows Script 5.6 for Windows 2000 and XP
Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0
At the link above, you'll need to validate your version of XP which isn't a problem as long as its legal.
After everything is installed, then open the Control Panel, double click on the "Internet Options" icon, then click on the "Security" tab, then click on the "Internet" icon (the world globe), then click on the "Custom Level" button, then use the "Reset" button to reset to "Medium".(Select "yes/OK" when it asks: Are you sure you want to change this settings?) Next, click on the "Advanced" tab. When that loads, scroll down to the "Java(Sun)" section and make sure there is a CHECK mark next to: "Use Java,....". Click on Apply. Then scroll to the "Multimedia" section and place a CHECK mark in the "Play Sounds In Web Pages", "Play videos in Web Pages", & "Show pictures" box and UNCHECK the box next to "Show download Placeholders:", then click on Apply, then Ok.
Hope this helps.
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