Acer forum: acer laptop dropped

by: clarestar November 14, 2012 8:05 AM PST

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acer laptop dropped

by clarestar - 11/14/12 8:05 AM

Hi all, my acer aspire 5735z was already having blue screen header issue, and switching itself off now and again or just not starting, someone checked bios for me and discovered two corrupted registry files but after it slid off my naff laptop stand onto my hard wood floor, it switched itseylf off, understandably! And now this is what happens most of the time- power button pressed-acer empower logo displays-Im not computer savvy, but then a sort of bios page comes up, displaying start windows repair or start windows normally, if I do repair it sometimes just stays on forever, so I start windows normally-then microsoft logo comes up, and green flashy line moves left to right a few times as should, but just when the desktop with icons should display, it shows blue header screen for split second and starts again, but mostly it just starts over and over again, or just switches off, previously it has just clicked and switched off, I was just going to replace hard drive, but would rather not lose all 250 of family photos n vids, if haven't already, and also want to be sure if poss before I spend money, thankyou so much if anyone is able to help! Clare

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