Acer forum: Acer Iconia Dual Touch Screen Ghosting Fault

by: essjaythegreat August 17, 2012 2:36 PM PDT

Like this

0 people like this thread

Staff pick

Resolved question

Acer Iconia Dual Touch Screen Ghosting Fault

by essjaythegreat - 8/17/12 2:36 PM

Hello there.

I have a problem and would appreciate, if anyone who is in the know could please help me out?

I have recently gone and bought a Duel-Touch Screen Acer Iconia 484G64NS, from eBay. The person I bought from, had previously purchased the Iconia laptop from QVC a year earlier, and had only used it ones or twice in the time that he owned it. So its practically brand new, packaging and all.

After a couple of days use, I noticed an unusual problem with the main touch screen (that's the one on top) were I experienced a strange problem, which I can only describe as a multi-touch ghosting issue, Its as though the screen is being touched/pressed repeatedly although no one is actually touching or using it! this problem prevented me from interacting with my Iconia laptop, cancelling out my touch inputs and even the use of my mouse!

I thought that maybe this was a one off occurrence, but to my displeasure I've now been experiencing this fault more and more often.

This problem seems to happen randomly, but when it does happen I have to do a full hard reset as the computer becomes fully unresponsive and this also results in any work I am doing becoming lost, as I cant save my work!

I've installed windows 7 and 8 and the fault is prevalent in both operating systems, so at this point I was now thinking that this must be a hardware problem.

I am also worried that over time this fault will become more apparent and therefore happen much more often.

After contacting Acer customer services, the only response I am getting is that because the laptop is now out of its warranty period they can no longer help me and have now refused to fix my laptop, unless I pay for it that is.

So after doing some investigating of this dilemma over the internet I have now found that I am not alone, other people who have also bought this very same Acer model are also experiencing the very same problem and have uploaded their videos showing this. which has now led me to believe that this must be a manufacturing fault and I and other people are now left dealing with this issue without support after warranty.

So my question to all you clever people is:

Is the fact that multiple people that are having this very same issue that I am experiencing, indicating a common manufacturing fault, should warranty even come into this, on the grounds that the product was never fit for sale in the first place? Or do I have no grounds for an appeal? and if I do I would like to know where I stand and how should I go about with resolving this issue?


This is a YouTube video link showing my Iconia and the problem I am having:


- http://youtu.be/TnaGDqZmDEE


For other Iconias with the same or similar problems see the following links:


- http://www.youtube.com/watch?v=LYd1vJV9EGM

- http://www.youtube.com/watch?v=2wId1grvtuM

- http://www.youtube.com/watch?v=hvNSj3yHVd4

- http://www.youtube.com/watch?v=ncRkQ1laNPg

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved