Panasonic forum: Vertical Banding Issues on Panasonic LED TV

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Answer Best answer as chosen by user flatlander_blues

At 2 months, you call it in.

by R. Proffitt - 8/6/12 12:26 PM

In Reply to: Vertical Banding Issues on Panasonic LED TV by flatlander_blues

Or just return it if you bought at a place that allows it.
Bob

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Called it in...

by flatlander_blues - 8/6/12 5:43 PM

In Reply to: At 2 months, you call it in. by R. Proffitt

Only had a 30 day return policy and it's passed that...unfortunately.

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Answer Best answer as chosen by user flatlander_blues

Tech came today...

by flatlander_blues - 8/7/12 4:42 PM

In Reply to: Vertical Banding Issues on Panasonic LED TV by flatlander_blues

So the technician came to my house today and noticed the problem right away. We enjoyed watching some of the Brazil and S. Korea match for a while. He tried a few things. We reproduced it on other channels and on a DVD. He said it's not the panel or backlight as he put it to a blue screen and everything was perfect. His best guess was something is wrong with the refresh rate for whatever reason, and noted that since it is a 120hz TV it should not be happening. He said he has not seen this particular issue before, and it looked comparable to what most 60hz TV's look like. He called it in and described it as a "noisy background." The person on the other end of the phone tended to agree so they are replacing the "main board" on the TV. On the receipt it is noted as a "Main PCB," and is a $262 repair. The part is being delivered to my house and repair scheduled for next week. I'll continue to update as it happens.

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As an electronics engineer.

by R. Proffitt - 8/7/12 5:07 PM

In Reply to: Tech came today... by flatlander_blues

I'll take a bet that some 2 cent part is at fault.

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Answer Best answer as chosen by user flatlander_blues

Board Replaced

by flatlander_blues - 8/16/12 6:45 PM

In Reply to: Vertical Banding Issues on Panasonic LED TV by flatlander_blues

Same tech came back today and replaced the main board. This did not solve the problem. He tried adjusting settings, called into his office to talk to technician who is particularly knowledgeable about settings and calibration, still no luck. He did say that issues like this are not uncommon in LCD/LED TV's. Tech at my house said he noticed it on another TV he was working on earlier today. Next step is to call Panasonic and see what they say. Problems seems undetectable to some, others notice it immediately.

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Panasonic = Worst Customer Service Ever!

by flatlander_blues - 10/6/12 7:41 PM

In Reply to: Board Replaced by flatlander_blues

So this has been ongoing for 2 months now. The problem still exists. Everyone acknowledges that it exists. Panasonic claims that the problem is "normal." I've been going back and forth for months with phone calls, requests to speak to supervisors, being passed around to the wrong dept, being told I can't speak to a supervisor, being disconnected, etc. It has been completely insane. I've written ad nauseum on my prodcut review on Amazon if one really wants to read it all, so I'm not going to do it here. If you want, here is the link - I'm in the unenviable position of being the "most helpful critical review:"

http://www.amazon.com/Panasonic-VIERA-TC-L47E50-47-Inch-LED-LCD/product-reviews/B00752RABI/ref=dp_top_cm_cr_acr_txt?ie=UTF8&showViewpoints=1

I'm on a last ditch effort here and emailing pictures and videos of the problem directly to the Panasonic technician dept. who is telling the A&E/Sears warranty technician that the problem is "normal." I'll ultimatley post the final results here as I want people to know that at best my Panasonic TV does not work well and they refuse to stand by their product.

If on the small chance that someone from Panasonic ever reads these forums, my case # 29738343.

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Answer Best answer as chosen by user flatlander_blues

Same issue here

by Fidorulz - 10/19/12 9:50 PM

In Reply to: Vertical Banding Issues on Panasonic LED TV by flatlander_blues

Have same issue here in Canada with same model. Tech came and saw the issue and actually asked init bothered me that much lol. After a while Panasonic got back to me and told me it was normal. After complaining for a few weeks they finally agreed to exchange it for the same model

Only problem is replacement has same issue only worse. I don't know what to do anymore cause I figured Panasonic was a solid brand but seems their LEDs are seriously flawed

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Thanks for sharing

by flatlander_blues - 10/20/12 9:54 PM

In Reply to: Same issue here by Fidorulz

I appreciate you taking the time out to share your story. I know there a lot more out there. If you look this TV up on Amazon I have a freaking journal the size of a teenage girl in reviews that comes up as the most helpful critical review. I've prevented multiple people from purchasing this TV, which gives me some relief. I've actually filed a BBB case as of today since Panasonic just refuses to do anything and is declaring it "normal."

I completely agree with you, I've been a Panasonic consumer for years and have owned TVs, multiple cameras, DVD players, even a mircrowave! Not any more - if they don't make this right I'm done buying their things.

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