The Mac Lounge forum: horrible support

by: jsladder2 May 13, 2013 3:38 PM PDT

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horrible support

by jsladder2 - 5/13/13 3:38 PM

Horrible support from Apple on the phone. Attitude from the start to hook up my Airport wireless router (with a password issue) on new iMac.
A woman in wireless dept. didn't sound thrilled from the beginning of my call but I thought we'd make it OK. Then she needed ID number of Airport Express. I've got the disc I said and she said condescendingly " you can throw that in the trash," like I wasn't with it. OK but her voice is still condescending as she says I might need a magnifying glass.
Then I said oh you mean off the white thing (could't think of airport express or router at that moment from her attitude) she said " YEEAAHHH! with out and out rudeness in her voice.
I said don't say "Yeah to me like that" and she hung up the phone. Some support.
Further, that anyone on a support team feels they can speak to a customer like that and get away with it shows she actually can and does so there really wouldn't be a reason to complain about her. It has to be endemic in the system of Apple support.

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