Miscellaneous laptop discussions forum: Alienware - DO NOT PERFORM YOUR OWN REPAIRS

You, sir or madam obviously have no business sense....wow! As much a cliche if may be have you not heard of the saying "The Customer is Always Right" regardless if they are or are not.

We use the "Nordstrom Model" of customer service & we are very profitable as well is Nordstrom's. All good businessmen/women will make the problem right or at least give it their best effort = positive word of mouth advertising which is priceless.

Are you serious?? I especially like your syntax. What is your first language?
Anyway it gave me a chuckle.

A sense of humor is essential for using computers, dealing with people and cruising forums.

I've been here long enough to know not to respond to a message I don't understand. You might want to read the message I was responding to, or perhaps the three posts following mine, before you rush to judge me.

Of course, if you don't understand the humor, you could try to find someone to explain it to you.

I take it all of you are american posting about this? cause what i've noticed recently strangely enough for amercain Tech comapanys that they have really poor tech support after what I'm hearing from lots of fourms. So 1. either the general american public is to dam bossy anoying and demanding or 2. Company Support for indavidual users is poor and this includes many comanys such as dell, AW, Iriver, Ipod, Creative, and many other multi national companys.

I live in the UK and have used Dell support its fine, Alienware Support in UK is fantastic i asked them a question and they called me back 30 mins laters best i've ever had. you normaly have to call them again to find out, but nope.

What seems to be happaning and i dont know if any one else will support me, is that in america and "The Cusomer is ALLWAYS right policy" seems tob e fadeing away and The UK Support and Service in general is better and inproving.

Just a quick though to defend AW and Dell as i not to fond of any computer manfac but i've never had a prob and cant complain.

Chris J

I bought a computer from a local store called Totally Awsome. phone help 24/7 365, if a part fails out of warranty they will replace it for the cost of the part only. if you are having software conflicts bring your machine in and they will figure it out even if they had nothing to do with buying or installing of the software. My power supply quit so I took my desktop in. It was out of warranty by about 6 months. they fixed it for free and cleaned up a spyware & virus problem I didn't know I had. there are 5 stores in the Salt Lake area and it's good to know when there is a problem you can look someong in the eye.

My experience with Dell has been good. The agency I work for has several notebooks, and they've always given prompt on-site service, or if the thing has to be shipped turnaound time is excellent.

I spent over 3 hours on the phone today and got transferred to 12 different people because no one at DELL knew how to handle a fried (literally, as in internal smoke and fire) accessory I purchased with one of our systems. Half of the people (East Indian) I spoke with could barely understand English. I finally found someone (the 2nd supervisor I had spoken with) to step up to the plate and take care of my situation.

I purchase for my company and we've been using DELL exclusively for the last 2 years, but now that will change.

Let me tell you my friends experience with Dell.
Both her and I brought our daughters laptops for Christmas as both need them for school and university.
Mine so far is going well but her's while her daughter was typing just died, nothing, no power no lights no nothing, computer is about 4 months old still under warranty. She rang Dell got someone that she could not understand.I think it depends on the country that you ring from as to where you end up, in Australia you end up in Asia.
The tech. support told her to open the laptop and try things. That did not work. At this point she asked him if she breaks something they better fix it he told her that she voided the warranty and would be liable for any breaks, she then yelled a lot of bad words at him (not sure if he understood any of them. He then asked her if she knew anyone with a laptop that she might exchange batteries to see if it made her computer work, she said no( she was not going to risk any other computer). He said he would log the call but would not tell her when help was coming he could not even tell who was coming ( which firm was going to fix it, Dell I do not think have any tech. in Australia), also told her if she did not hear by Monday at 4.00PM to ring back, she was ringing at 9.00am thursday. A lot more yelling and bad words, told them that if they did not ring her back with information she would go to our consumer affairs dept. (they handle this type of problems). Dell man with Australian accent rang back and arranger to send someone next day to fix it. He had to replace the motherboard.

IF IT'S UNDER WARRANTY DO NOT TOUCH IT.
Ranata

Whenever I try to tell anyone about my friends' horrible experiences with Dell, people just accuse me of having a personal vendetta or working for a competitor. Furthermore, they claim that it's only natural for Dell to have a lot of screw-ups...since they make so many computers. Well, I think it only goes to show that Dell can afford to "replace" defective machines. They can also afford to "refurbish" them on their own time, and then sell them to someone else as a "refurbished" unit. (At a steep discount, of course!)

It's nice to see people who have real experience come forward and explain just how bad it can get.

Thanks again!

BTW, I can understand why people who have (luckily for them) had good experiences with Dell would be skeptical. My point has always been, "Can you afford to be one of the unlucky ones?"

Dell service has been fine. While some will fail them for that foray into another country, they seem to be recovering from that and ...

You are given a choice to put in your own replacement part or have them do it. I've never had them pressure me like in this discussion.

-> There is a flame in another forum about Dell having them install the OS and the owner losing their data files. But that's not a Dell issue. The owner had not learned about backup so they learned it firsthand (the hard way!)

Bob

True story. I was working pipeline cross-country (USA). I had a Dell laptop with the top of the line service. One of the trucks ran over my laptop as we were GPSing a location. I was so remote in Arkansas that I had to use a satellite phone to call them.

THE VERY NEXT DAY a Dell tech drove out from Little Rock with the new laptop, pulled my information to the new laptop, and shook my hand. He did this all on the tailgate of a pickup standing in mud. (We gave him some mud boots) Oh, and since they did not have available the same capacity drive, they doubled it with the new laptop. The old laptop went back with him in a bag.

I now manage the IT systems in a hospital and they are all Dells. I have never had the slightest bit of service trouble.

Thanks everyone for your opinions on Dell! I will definitely check out their PCs. Comparatively speaking, it's almost a no brainer who I should take my business to.

I have an HP 533w and I have had it for 3 years. When it was about a month old my power supply failed. I called HP, they asked me a few questions and after I told them the details, they explained how to send it
to them.. It was so easy, they Fedexed me a custom box for my pc in 1 day. While packing it in the box I accidently broke a hinge on the front USB cover. I just went ahead and sent it like that. I received the PC back in 6 days (Total) with a new power supply and they even replaced the USB cover without even saying a word. I haven't had a bit of trouble with the PC since. THough the warranty is over, I would have no problem calling HP for help. This company gets it done.

I strongly suggest you visit "falcon-nw.com". My 1st Falcon had a Pentium 200 and it was top of the line so this gives you some idea how long I've been an enthusiastic customer.

Over the last 10 years or so, I've called their tech support 10-12 times. The vast majority of those calls went directly to one of the techs with no delay and on the few occasions when they were all busy, they called back within the hour. 50% - 60% of those calls occurred when I did the XP upgrade on my 2nd Falcon. I wanted to do a completely fresh install and not just upgrade the ME install but I was leary of wiping the hard drive so I called tech prior to starting (good move). They gave me a verbal walk through and sent me a CD with necessary drivers and step by step instructions. Of course I managed to screw it up, resulting in a few more phone calls which were always answered promptly and all problems resolved.

When it came time to get a new system, I thought that it would be prudent to explore other manufacturers and Alienware was one that I checked out. I found that I could get an AW system for a few $100 dollars less than a similarly equiped Falcon. I was tempted but in the end I decided to go with the folks that I have been so pleased with for many years and this thread confirms that I made the correct choice.

About a month after receiving my latest Falcon, the UPS man showed up with a large box from Falcon-NW. With great curiosity I opened this unsolicited carton and discovered a note thanking me for choosing Falcon-NW, a mouse pad, a T-shirt (in my size!), a coffee mug and a lb. bag of custom blend coffee. Not a huge investment for them but it is an indication of their commitment to their customers and it sure made me feel all warm & fuzzy.

Always remember, "you get what you pay for" and this outfit is the best. Check 'em out at "falcon-nw.com".