Sony Vaio VPCCW1XGX/U
by buzzd02 - 2/2/11 9:18 PM
I have a 1 year + 3 week old Sony vaio with touchpad/mouse issues. My laptop came pre-loaded with Windows 7 professional. I bought this laptop relying on Sony's reputation for excellence after purchasing two toshibas laptops with cursor jumping issues. I do a lot of typing for work, take classes etc. In retrospect there were minor issues prior to the big mouse freeze. Several times in the past, I would use the touchpad and not see the mouse, a short delay, possibly 4 or 5 seconds but I didn't think it was necessarily unusual that maybe I just didn't flick in the right place but a week ago I installed a new version of Kaspersky Anti Virus in my computer, an updated version to replace the one that was expiring, the install wasn't smooth, it went through several times before it completed the install. About 4 days later, my cursor just froze in the middle of the screen and even trying the power off, battery out and installing brand new wireless mouse, none of these solutions worked. I took it over for a check up at Office Depot and two techs tried a wired mouse, safe mode, and recovering? to a previous date without success. I suggested the Kaspersky or a driver redo, if they were able to use keyboard to download the touchpad drivers, I hadn't been able to do it. They tried to download a new driver but weren't able to and suggested I do a reformat or load drivers through a hardware shop. I came home and was able to use a different laptop and flashdrive to download the driver into the sony with no change in the frozen cursor, I tried it twice more and then contacted sony's esupport. Esupport would only diagnose and fix with a 129.99 payment which I paid under protest. Their tech insisted that I had downloaded the wrong driver (it was the only one available on sony's site for my model laptop). They began their odyssey at 4:00 p.m., later using their remote feature, through a second technicien completed the job about 11:30 after calling me back and me repeating the Kaspersky and driver information that I had given to Office Depot, the esupport receptionist, the 1st technicien and the 2nd technicien who uninstalled the antivirus, got the cursor to move and then downloaded antivirus from the web, checked updates and then made sure it's working. Now here I am 3 days later and the touchpad is now refusing to left click properly and I've had to revert back to the wireless mouse which this time is working. I uninstalled the Kaspersky after it began acting up but it's not making any difference and I'm afraid that I will lose all my information in attempting a total reformat which will probably not ultimately solve the problem. I'd love to know if anyone has finally discovered the true root of this problem, hardware, recalls or ongoing analysis of this issue.