Best Buy Performance Plan - Do they really replace your comp
by phsdancer37 - 12/25/07 8:37 PM
So I bought a new computer from Best Buy last January (06), and I went with the 3 yr. extended plan, and I also got the accidental insurance
I had to take my laptop back this past Jan. for a mouse issue, they replaced it no problem. Then on Thanksgiving the hinges completely broke. So I had to take it to BB on Black Friday, I told the girl what happened, and she said fine, typed everything up, didn't even look at the thing. 8 days later I went to see if it was in, and they had just got it in and were performing the service test. Well when the guy brought the computer out he was looking at the receipt that explains what was replaced and how much it was and he said to me, "You are lucky you have the warranty because this was expensive" Basically they had had to replace my screen, the hinges, the cover for the screen and also for around the keyboard, and they fixed my mouse again (I apparently abuse them). The total came to $850. My service plan cost me no more then $350 and I've made them fix $1000 worth of repairs.
Now here's my situation, I'm a little frustrated because my DVD player that is supposedly great, will not play a DVD without being choppy video. But I watch TV Shows online and stuff on many sites, and have no problem. I also had a small spill over the caps lock key that was not fixed last time and I forgot to mention it to them. I've read and heard that if you bring in a product to BB with a PSP on it for the 3rd time or if it will cost to much to replace that they will give you credit towards a new computer or something, is this really true? I'm on break now, so I was thinking about getting some other small repairs on it now, so I was just wondering. If anyone can help me that would be great! (Sorry for the long post)