Miscellaneous laptop discussions forum: Anyone used laptopsintocash.com?

I have never used laptopsintocash.com. I have heard of cashforlaptops.com but after reading other discussion forums I don't think I would work with either company. There are too many discussion posts that shed negative light upon either company. For example, some have reported that the reps don't answer e-mails or phone calls. Others have reported getting a lower quote after sending off their laptop. I don't know about you, but these things are enough to scare me off. There are simply too many scams online...too much fraud. I wouldn't feel comfortable working with cashforlaptops.com or laptopsintocash.com. I have yet to find any positive remarks posted from existing customers. Everything I read is negative.

The main complaint on the net is from one guy who is posting everywhere complaining he was quoted a price, and the company deducted $20 because his battery was bad. Well, duh - the company says if a part is not as described, they can alter the quote to reflect this. I'm not saying the seller misrepresented anything - he thought the battery was good, probably, but the company tested it and it didn't work. But none of his forum postings that I've seen say anything about whether or not the battery worked before he sold the computer, and he DID receive the amounted quote, just less the bad part as indicated in the terms and conditions.

The company is not a BBB member, but according to the BBB has resolved most complaints. The two left unresolved are 1) an advertising issue (not specified) and 2) a customer refund or exchange issue. PLEASE NOTE: The one unresolved refund/exchange issue notes only: "Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process." That does not mean the complaint was unresolved, only that it was not done via the BBB.

Considering the company has been in business since 2001, this is not outrageous. There were more customers who failed to complete their obligation to acknowledge acceptance to the BBB, not doubt some like the "bad battery" whiner, who simply didn't bother to read his quote very carefully.

But for everyone as a result, based on no real knowledge, and no experience with the company, to start saying, "I wouldn't trust them" verges on libel. After all, there are lots of forums posts from people who had a GOOD experience.

C'mon folks, do some research before you post an opinion!!!!

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Based on BBB files, this company has an unsatisfactory record with the BBB due to failure to respond to a complaint. However the business has resolved most complaints presented to the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 13 complaints about this company in the last 36 months, our standard reporting period.Of the total of 13 complaints closed in 36 months, 10 were closed in the last year.



Advertising Issues
No Response
1 - Company failed to respond to the BBB to resolve or address the complaint issues.


Contract Issues
Resolved
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.


Billing or Collection Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.



Delivery Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.



Service Issues
Unpursuable
1 - Receiving company cannot be located.



Customer Service Issues
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.



Refund or Exchange Issues

Unresolved
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Administratively Closed
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

You must work for this company. I have used them and there was nothing wrong with my computer!!!
They will offer you a good deal for your laptop but when they receive it they say that it does not work and then only try to give you $45 for your laptop. My was worth alot more according to their systems but then they offered me crap once they had the laptop. Then when I asked for it back they tried to charge me $30 for it. I still have yet to receive my laptop back!!

I tried to sell my IBM thinkpad to laptopsintocash.com
they said i could get $180, then changed it to $150 for some dumb reason, then later changed it to $100. That is when i said send it back. I got it back about a week later, WITHOUT THE AC ADAPTER! I sent an E- Mail asking for it back, they said they would. Today is January 13, 2008, they sent that E-Mail December 7, 2007.
I sent 4 E-Mails asking where is it and when is it going to come.
They never replyed to any of my E-Mails.
I do not recommend them to anyone!
they are very disrespectful for no responce to my message
they try to find the smallest reasons to drop the quote

I sold 2 of my broken laptops to cashforlaptops.com
they offer higher quotes and they never dropped my price
shipping was extreamly fast and they sent the check extreamly fast.
I recommend cashforlaptops to anyone willing to give a broken or running laptop. Please never use laptopsintocash.com please please it is a waste of time. Use cashforlaptops.com!!

Some might say im making all of this up?
well here is all the messages i sent to laptopsintocash.com

................


We apologize for it and will send the charger on Monday.
Thank you.
LaptopsIntoCash.com


On 12/7/07, Jonathon Ehlen <wyteaznboi615@yahoo.com> wrote:
Thankyou for sending it back
but it didnt come back with the charger.


LaptopsIntoCash Quote < quote@laptopsintocash.com> wrote:
We shall do that.
Thank you.
LaptopsIntoCash.com


On Nov 6, 2007 2:49 PM, Jonathon Ehlen < wyteaznboi615@yahoo.com> wrote:

can you please send the laptop back?


LaptopsIntoCash Quote <quote@laptopsintocash.com> wrote:
Dear Jonathon Ehlen,
Your laptop has problems with the video part of the motherboard. On start up it jumps to the lowest resolution and stays that way.
Since it is a motherboard problem the laptop falls under "Does not power on properly" category.
Therefore the quote needs to be adjusted to $100.
Please let us know if you accept this offer.
Thank you for your business with us.
LaptopsIntoCash.com


On 11/2/07, LaptopsIntoCash Quote <quote@laptopsintocash.com > wrote:
Dear Jonathon Ehlen,

Your laptop has been received and inspected. The inspection shows that the cosmetic condition is rather Fair - keyboard keys are shiny and there is a crack in the LCD front bezel in the hinges area.
Therefore the quote needs to be adjusted to $150.
Please let us know if you accept this offer.
Thank you for your business with us.
LaptopsIntoCash.com




On 10/17/07, wyteaznboi615@yahoo.com < wyteaznboi615@yahoo.com > wrote:


Dear Jonathon Ehlen,

Your quote has been received and confirmed. We will be sending you the protective packaging within 24 hours.

Customer Name: **********
Customer Address: *******
Customer City: ***********
Customer State: ********
Customer Zipcode: ********
Customer E-mail: ***********
Customer Phone:

QUOTE DETAILS

Quote Code: IBTH56000742
Quote Date: 2007-10-17 16:29:35
Manufacturer: IBM, Lenovo
Model: Thinkpad A30
Checkboxes:

Battery: Good/Working
Ac Adaptor: Included
Drive Type: CD-RW/DVD-ROM Combo Drive
Known Defects:

0: None
Overall Cosmetic Condition: Like new


YOUR TOTAL QUOTE: $180.00


Thank you for your business with us.

LapTopsIntoCash.com

There seems to be so much being said about companies that buy laptops, but some of the people complaining only talk about how much they got paid. As most humans do, we try to make the products we are selling sound better than they are.

I wonder how much human nature plays a part in all these complaints.

Cashforlaptops.com makes every effort to follow up on any complaints and resolve them with the seller.

I see that some people have taken the check rather than deal with someone over Ebay. This makes sense as you are dealing with a company with whom you can resolve problems. If a company has been around as long as Cashforlaptops.com has been, you can feel assured they must be doing most things right.

Any companies that are scamming do not usually last very long in the market place.

You best sell it yourself or gift it to your family member that has nothing.

For 220 you are looking at some of those NEW netbooks.
Bob

Dear Aubrey78,

I'm very sorry that you feel that way about Jay Brokers. A customer pointed us to your review, and I want to follow-up with your concerns.

At Jay Brokers, we value and practice integrity in all aspect of our business. Thus, our customers' privacy and security is of utmost concern. It is our policy at Jay Brokers to never share or sell customer information or data to anyone outside of Jay Brokers, period. We don't like spam either, so we would never sell customer information or data to anyone. We only use our customers' information for processing payments and essential communication. That means all items we buy with storage or hard drives, including laptops, are erased securely upon receipt to ensure any existing customer data is removed. All customer information is stored on secure severs with cutting-edge technology to ensure customer data is kept secure and private.

We always respond to customer e-mails and phone calls in a timely manner. If you have any concerns please contact us by visiting our website, or call us toll-free at 888-540-1032 (local 678-383-PAWN).

Kind Regards,

Justin Pepple
Jay Brokers

Just a heads up. I was quoted a price of $276 for my like new IPhone 3GS and they called and said all these things, like it was damaged, the cord showed a wire etc... Offered $125 on the phone.... This was BS. They already had my Iphone, I had a new one, and so I was talked into taking $175...

BAIT and Switch..... DO NOT Trust these guys... FlimFlam men.

MDG

I recently went to their website and was quoted $84 for my HP Pavilion ZD8000 so I ordered a shipping box and sent it to them. Approximately 10 days later, I received a call with a quote of $5. I was able to negotiate them up to $30, a far cry from $84. I recently reported them to the BBB and this was their reply:
Our website offers an
estimate of what the device might be worth under ideal circumstances.
We do receive devices which are still in the manufacturer's packaging
with the seals still intact. For these devices, we pay the amount
listed on the website. Anything outside of these criteria receives a
revised offer.

In other words, unless you are shipping them a brand new "in the box" item you are never going to receive their quoted price.