So I followed the consumerist's advice and emailed all the Sony America executives telling them of my problem. My computer was recently fixed, as noted in this forum, but it's third LCD came from the repair center with dead pixels. I got tired of dealing with reps on the phone, so I emailed the following people:
firstname.lastname@example.org, email@example.com, Mike.Abary@am.sony.com, Rick.Clancy@am.sony.com, Ed.Cotter@am.sony.com, Michael.Fasulo@am.sony.com, Charles.Gregory@am.sony.com, Jay.Dellostretto@am.sony.com, Hugo.Gaggioni@am.sony.com, Steve.Haber@am.sony.com, Hiroshi.Kawano@am.sony.com, Rintaro.Miyoshi@am.sony.com, John.Scarcella@am.sony.com, Nobu.Kurita@am.sony.com, Stuart.Redsun@am.sony.com, Dennis.Syracuse@am.sony.com, Marjorie.Thomas@am.sony.com, Randall.Waynick@am.sony.com, Jay.Vandenbree@am.sony.com, Michael.Williams@am.sony.com
I sent a respectful letter, telling them of where I purchased it (include the company you work for too), when, and what the history was with the laptop. I then requested that they replace it by a certain date, or I would file with the BBB and consumerist.com.
NO JOKE, WITHIN 20 MINUTES FOUR PEOPLE FROM SONY HAD CALLED ME, INCLUDING THE OFFICE OF THE PRESIDENT OF SONY AMERICA. They told me to send it in, and they will most likely replace it with a superior model. We will see if that actually happens, but at least I got someone's attention. I followed the advice given by the consumerist.com for someone else with a Sony problem that can be found here: http://consumerist.com/364718/sony-doesnt-repair-your-laptop-for-3-months-accuses-you-of-warranty-fraud
Was this reply helpful? (0) (0)