From what I can ascertain, this is a problem HP is having with the new Vista operating system. I purchased a new DV9317cl from Sam's Club and the quick play feature did not work out of the box. I was on the phone with HP for over four hours and they never did get the problem resolved. I thought perhaps it is unique to my laptop I had bought, so I went to Staples, Best Buy and Fry electronics and all of the computers they hadn't out for demonstration did not exhibit quick play functionality, and none of them could explain why (god help whoever enlists the help of the geek squad, as they were making up some seriously weird stuff to explain it). I called HP presales, and they explained to me how quick play with supposed to work, I told them it didn't work that way any longer and they suggested I contact tech support. When I contacted tech support he put me on hold for about five minutes and finally came back and said quick play doesn't work like I think it should that it does boot to the operating system. I asked how is that any different from any computer that you're attempting to play a DVD in, he had no answer. I called HP corporate in California, the lady connected me with executive customer service, they wouldn't even answer the phone, I had to leave them a message and I have not heard back from them yet; probably never will. Who knows when and if HP will ever correct this problem. At this time it sure doesn't seem as though they care.
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