Miscellaneous laptop discussions forum: Unacceptable Toshiba warranty repair services & support

by: listicka July 12, 2006 6:31 PM PDT

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Unacceptable Toshiba warranty repair services & support

by listicka - 7/12/06 6:31 PM

Unacceptable Toshiba warranty repair services & support

Qosmio G15-AV501

I wish I would know at a time of buying $3200 Qosmio G15-AV501 what I know now. To make my story really quick, Toshiba fails to repair it. We have it for little over 1.5 year; it was used only for about 6 months. It is in repairs and being repaired since 2.2.2006 with the same problem for 6th time now.
This laptop has 4th hard drive, 3rd motherboard, 2nd graphic card, 2nd cooling fans and who knows what else. I made over 20 phone calls to Toshiba, spent numerous hours dealing with their unfriendly customer support mostly with a heavy accent and seem like over the sea delays while talking with them. I was disconnected many times, put on hold for managers, that werent in the office anymore...
I believe Toshiba sells Qosmio and other laptops that have known numerous problems, the laptops overheat and break. Toshiba isn't interested in customer's satisfaction, they just want to sell the product and make the profit, or maybe they are shooting for a high numbers of sales. Their motto seems to be not to replace or refund their faulty products. Instead they will prolong the repairs as long as they can till your warranty runs out, so your consumer right of having it repaired in a reasonable timeframe and manner are slim.
I am currently waiting for a response from Toshiba to my 6 pages long return receipt letter with detailed information and copies of repairs, since Toshibas customer relations management denied some of the repairs done on this laptop by their certified repair center.
We as customers are protected by the product's implied warranty and should enforce our rights. If Toshiba is not capable of resolving this issue to a satisfactory conclusion, than perhaps I should exercise my rights as a consumer.
How many of you are having problems like me? Ive seen too many bad reviews about Toshibas crooked repair and support services. How far did you go with your problem?

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