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Avast forum: Unable to register Avast or connect to www.avast.com

by: dennisnlefty December 31, 2011 11:16 AM PST

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Unable to register Avast or connect to www.avast.com

by dennisnlefty - 12/31/11 11:16 AM

I downloaded Avast from CNET this morning to my IBM T41 running XP. All appeared fine until I attempted to register, I see no results to clicking the Register Now button, and I still see "Not yet registered" displayed. The 3 options in Avast.Help (Support Center, Forum-register, and Submit a ticket) each return "This program cannot display the web page" Unplugged Wild Blue modem, router and rebooted laptop. No change to the above. I am unable to connect to www.avast.com, although I have no problem connecting to other sites and my7 wife can connect to www,avast.com on her computer. She has Avast installed from years ago and is connected via the same router.


Thanks for input.


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Clarification request: registration key

by aureliaasan - 1/21/12 12:28 PM

In Reply to: Unable to register Avast or connect to www.avast.com by dennisnlefty

Hello. Sorry, my English is not advanced. I want to know how can I get registration key for Avast 6.0.1367. I downloaded Avast and I registered with some problems, but did not receive this key by email. I use this program with much success and thank you, AVAST. I know from friends that such a key is required. Please guided me how I can get It. It is posible may no longer need it?
Thank you!

Note: This post was edited by a forum moderator to clean up post of unwanted HTML codes due to OP copying and pasting text on 01/23/2012 at 9:29 AM PT


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Just try again.

by Kees_B Moderator - 1/21/12 12:46 PM

In Reply to: registration key by aureliaasan

They should send it in 24 hours.
They always did with me.

Kees


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Answer Best answer as chosen by user dennisnlefty

Do you still have this problem?

by MarkFlax Moderator - 1/2/12 4:18 AM

In Reply to: Unable to register Avast or connect to www.avast.com by dennisnlefty

Sorry for the delay.

Do you still have this problem?

What happens if you type www.avast.com into your browser's address bar and hit Enter? Any error messages?

What happens if you click this link? http://www.avast.com . Any error messages?

What browser are you using, and have you tried other browsers?

Does this computer have any other anti-virus suites installed?

Mark


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Unable to register Avast or connect to www.avast.com

by dennisnlefty - 1/2/12 9:08 AM

In Reply to: Do you still have this problem? by MarkFlax Moderator

Do not have this problem today, did yesterday. I have successfully registered.
I installed with Chrome then tried Firefox with the same failed results before posting.
There are no other anti-virus suites installed.

The original reason for getting Avast has not reappeared, that was YouTube videos popping up when I was not at the laptop. I suspected this came from my visit to megashare.info to watch some old TV programs, probably not a wise thing to do.

Thanks for the response Mark, I guess all is ok at this point.

Dennis


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That's good

by MarkFlax Moderator - 1/2/12 12:44 PM

In Reply to: Unable to register Avast or connect to www.avast.com by dennisnlefty

and thanks for reporting back.

Mark


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