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Avast forum: Is Avast called ARO2011?

by: mainlyjo November 27, 2011 6:08 AM PST

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Is Avast called ARO2011?

by mainlyjo - 11/27/11 6:08 AM

I got myself into a mess by trying to download Avast Antivirus (the paid program) because my computer was running slow.
I ended up paying $90 and not sure what I'm into now. The free program said - buy now for complete protection and correcting errors. So did and it sounded so good. It said add this and add that for $29 and I would see the total price before I paid on Paypal. When AFTER I paid on paypal it showed $90 and I tried to back up but TOO LATE. I now own Sstweak System, Harddisk Tuneup, Mem Turbo and ARO2011? I don't know what to do.
I contacted them to cancel the order but haven't heard anything. I'll call tomorrow but I'm sick to my stomach about this.
Any suggestions?

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Re: ARO 2011

by Kees_B Moderator - 11/27/11 6:21 AM

In Reply to: Is Avast called ARO2011? by mainlyjo

Sorry, no, ARO 2011 isn't Avast! Antivirus. These are totally different programs from totally different makers that do totally different things.

http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html on our download site tells about Avast (the free version, there are others, like the paid version, just search for that)
http://download.cnet.com/ARO-2011/3000-2086_4-10183947.html ARO2011 tells about ARO2011.

CNET doesn't sell software, and you didn't buy it with us, so we can't do anything for you now to get you your money back. There's no more you can do than contact them and hope for the best.

Moreover, on the forums we never recommend such cleaning and optimizing programs, even if our colleagues that review it are positive.

If you don't run an antivirus I can recommend the free version of Avast!, althought you might prefer to have the extra functions of the paid software. That's up to you. See the difference and download what you want on http://www.avast.com/free-antivirus-download

Kees


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ARO 2011

by mainlyjo - 11/27/11 6:44 AM

In Reply to: Re: ARO 2011 by Kees_B Moderator

I certainly don't see how I could have gotten from Avast to ARO 2011 - because Avast was what I was shooting for. I've used the free version and it's very good.
Thank you for your info and hope I can get out of this mess. I'm calling them tomorrow and since I haven't downloaded anything - hoping they will give me my money back.
Since I bought through Paypal I can file a complaint with them too....
Thanks for your reply.


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Refund

by mainlyjo - 11/27/11 9:01 AM

In Reply to: Re: ARO 2011 by Kees_B Moderator

Hi Kees,
ARO/Samsoft just refunded my $90.70 that I bought in error. I will be more careful what I click in the future.

Joanne


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they r different

by derrickscottie - 4/3/12 1:37 AM

In Reply to: Is Avast called ARO2011? by mainlyjo

Avast is for protecting your system from external attacks like virus and malware....while ARO2011 is for improving the system's performance by identifying and correcting errors that can slow your system down.


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