Xperia TL Customer Service
by clydethecat - 5/14/13 6:44 AM
Maybe it's just me? Anyone else ever try to talk to someone at Sony Customer Service that can actually help?
My Xperia TL on AT&T has been shutting off and back on all by itself since the last software update in March. It's been into Sony's tech center, returned to me marked "No Trouble Found", and sent back in. It's now been at repair center since April 25. Impossible to get their reps to do anything other than tell me it's being worked on!
What do ya think? Tick off a customer and lose him for life, or simply replace the phone with a new one and keep the customer for life? If it were your company, what would you do? Easy decision.