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Sony forum: Escalation

by: Ankit195 March 26, 2013 11:05 AM PDT

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by Ankit195 - 3/26/13 11:05 AM

I need to escalate an issue about a Phone which I purchased just around 2 weeks back dated 09 March 2013.
Model-Sony Xperia SL

Since I purchase this phone I am facing lot of problems with the Handset.

Yesterday my phone switched Off automatically and it was not getting On even after pressing the Start button several times even though Battery was fully charged.
Then I decided to go to the Sony Service Center situated in Ghaziabad (India). They took my phone inside the center and come back to me with Working Phone.
When I asked them about the problem they simply reply that "Your Phone was not charged", however I very much sure that this was not the actual problem as I have already put my phone on charging before come to them, moreover it shows Green Light and if I am not wrong it means Handset was at least 90 percent charged.

Moreover I have also checked that all settings were changed to Default. I think they reset my phone even without taking my consent due to which I lost all my data.

When I asked them about the same they replied back in a very inappropriate way and told that I am responsible for my data and not them, what a joke.

When I asked them to behave in proper manner, another person come but repeated the same story.

Then I asked them to check the 2nd problem, i.e. "Back Key is not working properly".
They checked and reply that they need to replace the Touch Screen as this may occur because of that.
I simply asked them to replace my Hand Set as it was just 2 week old.
They denied the same and provided me the Customer Care number and ask me to get in touch with them.

I received pathetic service from the Customer Care Executive, Name "Nikhil", as he was unable to provide me the proper solution of my problem and moreover when I ASK HIM TO CONNECT ME WITH HIS MANAGER, HE JUST DISCONNECTED MY CALL.

I have called back once again this time Customer Care Executive Name "Ankit" pick my call, when I asked him to connect this call to his Manager, he didn't do the same.

Moreover they all just repeated the same Story that "they can't replace my Hand Set as i have not called them within a week".

I have already wasted my half day with all this rubbish conversation with Service Center Guys and with both the Customer Care executives "Ankit and Nikhil". No one has even contacted me regarding my issue and tried to resolve this.

Thanks & Regards,
Ankit Bansal
Cell + 91-991 119 4930
Email ID:-

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