Having problem with new sony vaio laptop S series 15.5in
by nbamford120 - 2/28/12 2:22 PM
I purchased a sony vaio laptop S series15.5in (VPCSE) from sony.com a little less than 3 months ago. I am having many problems with the keyboard, touchpad and screen. Since it is passed the 30 days return policy the technician and the customer relation sony supervisors on the phone, say my only option is to have it repaired since that's what the 1 year warrenty that comes with the laptop covers. Are there any exceptions to this policy? He also said if it CAN'T be repaired they will exchange it. So my question is when CAN'T a laptop be repaired? Everyone i've spoken to on the phone was from oversees (Asia) has said theres nothing we can do besides repair it. The technican i met with to have fix it, at a Sonystyle store, near home said that they should replace it since its only 3 months, has many problems and looks defective. He wanted to exchange it right then and there for me in store, but could not since i purchased it online and have to only deal with the sony representatives online. I've been nothing, but 100% respectful and polite on the phone letting them know my exact concerns and they even took the postition to mark me down as this terrible customer who yells, complains and demands a refund/exchange, so that way whenever i speak to someone they read the notes and prejudge me as this terrible customer that i am not. I've never had any type of problem like this before and I own many sony products. I feel this isn't right and i just want a product thats meets the expectation of a $1000 notebook. I guess i just want to know the rights i have as a consumer. If you have any input at all, im all ears. Thank you very much.