Sony forum: Sony customer service

Hmmm... I have never experienced anything like that from Sony. Sony customer service is actually one of the better customer services, unlike HP. I think you should talk to them, I am sure they will get this solved for you.

Sent my Sony SLT A55 for repair due to overheating problem I experienced in July while taking still single shot photos. The camera was purchased in November 2010 and is still under warranty. From my initial call, I requested a new replacement camera. I read on some other forums about others that had experienced the same problem and it was determined the camera was defective and it was replaced...but not by Sony...by the point of purchase location. The techincian called to give me a status as I requested. He told me the camera had water damage and there was nothing they could do.The camera has not been exposed to water. I explained I was intelligent enough and honest enough not to send them a camera that had been exposed to the water. He indirectly called me a liar by insisting water damage was the problem, and continually reprimanded me for interrupting him while he tells me I just threw away $800+ on a camera that is still under warranty. He continually interrupted me as well. There is no way it has water damage unless it occurred while enroute to Sony or while in their possession. I have another Sony DSLR camera and about $2500+ tied up in related lenses and accessories. The camera was completely operational when I sent it to Sony for repair.I asked to speak to a manager or supervisor was told that was not possible. I asked didn't he have a manager or supervisor and I was told it was not necessary for me to speak with that person because the information he shared with me was company policy. I ask if he was telling me that he would determine what was and was not necessary for me as a Sony customer. His response was yes. It was like talking to a robot that spoke to me in a reprimanding tone as if I were his child.I reached a level of frustration I have never experienced in my entire lifetime with any company's...customer no service. I eventually used some profanity and hung up on the technician. That behavior is out of character for me.I have been free advertisement for Sony digital cameras and accessories for quite some time. I have raved over these products to my Canon and Nikon photographer friends. After this experience, that will never happen again. Having a great product is completely worthless if you have poor customer service and you have no regard for your customers after the purchase.

I can relate 100%. I puchased a VAIO, with 1 week the LCD went bad (only half the monitor is visiable). I have now been waiting 1 month for the repair service. The service center says they do not have the part, customer service says they cannot do anything (one tech even told me to "just return your laptop for a refund". Supposedly the parts people have no idea when the part will ship to the service center. So now I have a $2000 paper weight.

I loved my Sony ereader but after having it for only nine months I had to send it in for repairs. Well, I'll never buy another Sony...anything! Week after week I've been told lies. I've heard every excuse from computer problems, to facility problems, it's already been mailed back (and it wasn't); you name it and they've lied about it. All of my paid books are on that ereader and I'm without a reader. I could understand if there was a problem repairing it or getting parts, but I just keep getting lied to. VERY POOR CUSTOMER SERVICE SONY!!

Reveal in your new post what web site you ordered from.