Sony forum: Sony customer service

by: cdavidc August 18, 2010 4:25 PM PDT

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Sony customer service

by cdavidc - 8/18/10 4:25 PM

Can anyone relate to my recent experience with Sony Customer Service:

A while back I purchased a new VAIO amongst other things from Sony online. All together totaling nearly $3,000 dollars. One of the items, a set of $300 desktop speakers was defective. After weeks of going through the hoops required to get a repair number to return them, I finally shipped them back, AT MY EXPENSE. I got them back a few weeks later, not even repaired; I literally mean not repaired, just like the day I paid to ship these "brand new" speakers back.

Growing up I loved Sony Products. Have they gone down this bad? I had found a Home entertainment system on their site I was thinking about. But not if anyone else has had a similar experience.

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