Sony forum: HDMI Blu-Ray output resolution issue

by: rjfnyu July 28, 2010 2:54 PM PDT

Like this

0 people like this thread

Staff pick

HDMI Blu-Ray output resolution issue

by rjfnyu - 7/28/10 2:54 PM

Hello,

I have been having issues getting my BDP-S360 Blu-Ray player to work properly with my KDL-32EX500 LCD TV via HDMI. I have tried calling Sony tech support with no success and I am probably going to return the TV.

When I connect the Blu-Ray player to the TV, the initial setup screen that allows me to select the resolution works properly and everything works properly if I select 480p as the output resolution. If I select AUTO or 1080p as the output resolution, I get "no signal" message or an "incompatible signal" error on the TV. If I still say OK to this resolution and I play a Blu-Ray disc, then the disc will play at 1080p/24 consistently without issue. If I try to play extras on that same disc, and I have tried this with multiple discs, then I get the "no signal" message. The TV spends about 10 seconds on a black screen seeming to find a signal and then nothing. If I try to go to the Blu-Ray player HOME screen to change a setting, I get the same result. I also get the same result for all parts of a DVD. My guess it that the AUTO or 1080p mode is having some sort of issue with lower resolutions and a change in a TV setting might resolve this.

Other things of note:

-I have a Hi Def Direct TV box that displays multiple resolutions via HDMI without issue.
-I have tested the Blu-Ray player on another 1080p TV via HDMI and it worked perfectly.
-I have tested a Panasonic Blu-Ray player that works perfectly on the other TV and with the KDL-32EX500, I get an error on the Blu-Ray player that signifies some issue with HDMI and "no signal" on the TV.
-I have tested multiple HDMI cables.
-When I press the HOME button while watching a movie on the Blu-Ray player, the HOME screen shows up for about 3 seconds and then the TV goes to "no signal"

Thank you.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close