Sony forum: Sony Optical Block Issues

I got a lame offer for $400 toward a repair which cost $869.00, or buy a discounted Sony for a bit over $1,300. I paid around $2,000 for this TV in 2005.
I think everyone should take a video of their damaged Wedga TV and state their issues with Sony and put it up on Youtube. A woman recently did that to Bank of America and boy did she get their attention. It was on the local news channels in NY and I imagine around the country. Get out the video cameras and lets all do it.!!!!!

Trying to get the word out and have a lot of youtube postings out there. That will get Sony's attention. They are going to lose a lot of customers. I know after this experience I'll never buy another Sony nor will my family. Generations of non Sony customers, they have lost any credibility as far as I am concerned. Use to be having a Sony was meant you only bought the best and people were impressed now it's embarassing. I hear Sharp is the way to go. I'll dump my Sony and get a Sharp rather than pay to have $400 to have my Wedga repaired. Shame on Sony.

will not buy anything with Sony name on it ever again, period.
went through the hoops with Sony customer service rep. spoke with a guy named "Fred" ID#CJR in customer relation dept. his reply was- no help of any kind from Sony with bad attitude and he's in charge of decision making, said his manager "never talk to customers" and refer me to their legal dept. in CA.if I'm not happy with his answers.

KDF 55WF655 with blue blobs-optical block problem.

I encountered very similar problems. I was connected to the phillipines, where after wanting to speak to someone higher up, I was connected to another person in the phillipines. They offered me a "huge" discount. Which that is all fine and dandy if I had money to buy one. But the overall princicple is that it is a problematic part that sony produced and recognizes, yet by chance for some reason you decided to randomly contact sony you would have no idea about the defective part or warranty. The customer service just kept telling me that is the only thing that they can offer. I feel very screwed as a sony customer, having paid over a $1000 for a TV that lasted only 4 years. Jesus, I barely just changed my lamp for the second time a day before.

Sony TV KDF50E3000

Glad you're happy with them. Write back again when something does fail and let us know how great they are then........

Has this person done anything for anybody yet? I don't think so. Sonycares, and that guy forgot his name don't give a hoot about all these Sony customers. It's crazy how many people this has affected and how many customers Sony is loosing.

"Hello Alll. How are you today?

So, first of all those of you with WEGA customer service needs that I have not connected with yet, I have a contact for you in customer service named Tony. I want to get you guys connected with him, because he will personally review each case and see what can be done for you. Tony's email is TonyAtSony@am.sony.com .http://www.facebook.com/l/;sony.com. If you need customer care or service please send him an email. Include your Full name, phone number and any customer numbers like work order, support case, sales order number you have. You can also include product or serial numbers if you have them... any details to help speed up the process. In the subject like write "Your Name" From Facebook. Also, please copy me at sonyblog@am.sony.com http://www.facebook.com/l/;sony.com. Please don't expect an answer over night.. it's going to take some time to review each case.

I know you are frustrated... and it sounds like many of you have been for a while. Like I said in an earlier post, figuring out how to make you Sony Fans again is at the top of my mind and has been since the first note I got from Jim a few days ago. That being said, I'd like to ask you guys to respect the other people who come here and are fans. In addition, I'm doing my best, I'd appreciate that you consider your tone with me too.

It's Friday night here in San Diego.. yes, Friday the 13th. I hope you all have a good one. I'll check in over the weekend for any emails from you to make sure they get where they need to be.

Sukhjit
http://www.facebook.com/l/;twitpic.co..."

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