HP forum: Recovery manager won't backup files!

by: User_HpPavilionDV6 February 17, 2013 2:03 AM PST

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Recovery manager won't backup files!

by User_HpPavilionDV6 - 2/17/13 2:03 AM

Hi,

I just got a virus this morning, which after few hours I located and deleted in safe mode. It completely took over my computer. It's so called "Disk recovery" virus that spams with false disk failure reports. Anyway after locating and deleting the virus file, my Windows 7 won't start. Whenever it comes to login screen it restarts again, and does the same with every option I make in BIOS (safe mode, last good settings, etc.)

The only thing that works is the Cyberlink recovery manager for HP, but that thing is so basic. When I put files to backup I only have a choice to tick pictures, movies, audio, emails etc., no specific file selection option whatsoever. Naturally I want to recover everything possible which is around 93Gb of data but in my recovery partition I only have 2Gb, so it gives me an error to connect an external HDD or burn them on CD/DVD.

The problem is none of that works. I tried putting in DVD, but the proceed button does not enable. Same thing happens with external HDD, the program recognises it but won't proceed.

I have two partitions, C and D. For D it says Recovery, but it's only 2gb.
When I get to scanning data to backup (in starup - f11, Windows won't turn on) after a while a message appars saying not enough space on Recovery and choose media or something. Then I plug my external HDD to store the rest there, but it won't proceed.
Is there a program I can boot from my external?

How can I get my files back? Please help!!

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