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HP forum: Hp Recovery won't work

by: OSmitty01 December 30, 2012 10:59 AM PST

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Hp Recovery won't work

by OSmitty01 - 12/30/12 10:59 AM

For some reason my Hp Touchsmart All In One recovery system won't recognize the disks or internal recovery file. I have purchased new disk for I thought there my be a problem with the disk I made from the computer when I purchased it. I have followed the directions for both ways to use the recovery setup and neither work.
Do you have any possible solutions?

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Most common?

by R. Proffitt Moderator - 12/30/12 11:04 AM

In Reply to: Hp Recovery won't work by OSmitty01

The CD/DVD drive is 2 or more years old. Since this one is a Toushsmart I would try one of those USB DVDRW drives since they cheap compared to a shop fee.
Bob

PS. You don't have to answer but why not put the model number and age in your posts?


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by OSmitty01 - 12/30/12 8:06 PM

In Reply to: Most common? by R. Proffitt Moderator

I just happen to have a external DVD/CD drive and it worked. Thank you.
Smitty


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