HP forum: Pavallion G6 - Motherboard issue?

by: murrayfmly September 2, 2012 9:26 AM PDT

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Pavallion G6 - Motherboard issue?

by murrayfmly - 9/2/12 9:26 AM

Computer: HP Pavillion G6 - Windows7 Home Premium - Core I5 with 8mbs Ram. This thing should rock right? Ever since I got this computer it has been slow and can barely play video of any type. At first I thought it was settings so I tried to optimize but it improved little. I went back to IE 8 and video got a bit better but is still jagged if it plays at all. After the second or third flash video, explorer will freeze and I'l have to close it out (if I even can) and restart explorer. The problem is abosolutely not just video - everything is slow.

So a few weeks ago the computer crashes and won't start windows so I bring it to a local computer guy and he says the motherboard is fried and will be $300+ to fix. Ugh. What I realized afterwards was that the HP warranty was still in effect so I don't replace the motherboard and call HP support hoping they had a solution. HP support runs some tests and says it is not the motherboard. They tell me to re-install windows so I do thinking this issue was a bad windows install and not the motherboard. Well after the windows install nothing has changed. In fact I think it is worse as the computer is slower and I don't even try to run flash video.

Before I call HP back (because you know they will fight me on this) I wanted to know if there was something I could do to test whether it is the motherboard. Perhaps some symptoms that I haven't necessarlily recognized? Or if others have had this problem if it may be another issue?

Thanks all in advance - sorry for the long post.

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