HP is Tech Support is worthless
by waynedoh - 4/16/12 9:19 PM
I have an Athlon HP p6710, one year old. I bought some headphones and then the speakers wouldn't work. HP replaced the motherboard then the keyboard and mouse freeze almost daily and I have to reboot to get it working. I called HP Tech Support about 8 times. First time they said I had 2 anitviruses and assured me that deleting one would correct it, that didn't work. Next call they uninstalled and reinstalled the USB hub, that didn't work. Went in the F10 BIOS, they said keyboard works fine and that there's no problem, keyboard froze later. Tried other diagnostics. Future calls, I was on hold for twenty minutes and the call ended, another dropped call. twice they said a supervisor would call back and they documented that they called and couldn't reach me. I checked my messages and no one had called me
Bottom line, HP Tech Support is totally worthless! They try to sell you an additional warranty on every call, they never fix the problem and they lie to you about documenting and calling you back. Last call they said if I made recovery discs and reinstalled OS and it didn't work, they would send it in for repair. I made the discs, still have same locking issues, called back and they said I can't make my own disc through Recovery Manager, I''ll have to pay $18 for shipping and handling for them to mail the discs to me. What a bunch of liars. I have spent over 10 hours on the phone and the locking issue is still there. I wold never buy another HP computer again and I am telling everyone I know never to buy one.