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HP forum: hp laptop problem

by: newg March 31, 2012 12:07 PM PDT

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hp laptop problem

by newg - 3/31/12 12:07 PM

I had posted this in computer help - did not know there was a hp forum.

I was updating the HP advisor last night and the install froze everything. So, I manually turned it off and restarted. Just a black screen when turned back on. Tried to push F8 at start-up this morning still just a black screen.
Any advice would be greatly appreciated.
laptop 2 - 3 years old running windows 7 home premium
Thanks, Gwen


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Try this.

by R. Proffitt Moderator - 3/31/12 12:37 PM

In Reply to: hp laptop problem by newg

1. Unplug all USB things and try again.

2. Do the Generic Reset noted in the Laptop Troubleshooting forum at http://forums.cnet.com/7723-19681_102-352085/welcome-to-the-laptop-troubleshooting-forum-at-cnet/?tag=contentBody;threadListing

And try again.

Next time let's hear the make, model number just in case it's one of the known bad models.
Bob


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solved using seven forums...

by newg - 3/31/12 1:12 PM

In Reply to: Try this. by R. Proffitt Moderator

Older HP Pavilion dv series laptops can have this kind of boot problems sometimes when either the battery or motherboard is coming closer its life cycle. The laptop simply can't start the POST (Power On Self Test) and can therefore not boot. That your issue occurred first time just after you installed a new application and got a blue screen can be a pure coincidence.

You could try this to completely reset your laptop:
Turn the laptop off
Disconnect the power cord, remove the battery
Press and hold down the power switch of the laptop at least 30 seconds
Wait 15 to 20 minutes, plug the power cord back. Do not insert the battery yet
Turn the laptop on
If it boots normally now, turn it off again when Windows has booted normally, replace the battery before turning it on again

Thanks for the link, Bob, I am going to bookmark it.


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