Same problems with a new computer
I bought a ProBook 4545s almost a year ago. It didn't work correctly right out of the box. First the screen went dark and a restart was all that would light it back up. The touchpad never worked correctly. Tap, Tap, Tap, over and over, finally it closes 2 windows you don't want it to. Won't scroll one time then you touch it and it flips all the way to the bottom of the page.
Started with online chat which just made me more and more angry. They were making me repair my own NEW computer and nothing they told me ever worked. Then I asked for a supervisor, then his supervisor. I called every number I could find but always ended up in India with someone speaking so fast and not in English that I couldn't tell what they were saying.
3 times they sent a tech to my home to replace parts that even I knew wouldn't help. They didnt change a thing about the performance. The third tech had one part that had not been replaced and both parts that had already been replaced. Didn't fix any of the problems.
Now, almost a year later, after replacing enough parts to build a new computer, plus me working on it, they said they would replace it with a "refurbished" one. I told him I already had a refurbished one, I bought a NEW one and it hasn't worked since I cut the tape on the box. He agreed to send me a new one. UPS came, opened the box and it's a used one with rubber feet missing on the bottom. A Windows 8 sticker on the back but it's loaded with Windows 7 Professional. My original was Windows 7 Home Premium.
My cell phone bill was $350.00 higher than normal when I got it this morning from all the minutes I wasted on the phone with them last month. I can buy a laptop for that much!
Now I have over $800.00 in a used computer and a year of grief under my belt.
The "new" one is all configured wrong. Nothing worked correctly.Refurbished? HA! I've spent the last 3 days installing virus software and removing viruses. The screen went black the first day just like the original one. It has absolutely no software on it like the original did - completely empty.
Yesterday I spent an hour on the phone with someone else in India just to get Internet Explorer 10 to work. They couldn't get it to work and had to downgrade to IE-9. Now I keep getting pop-ups telling me to upgrade to 10. Some web sites won't even work with IE-9 or it's something wrong in the computer. I had to download Firefox just to get some sites to load but about half the places I buy from online won't take my password with either browser.
I can turn it off, fully charged, and when I go back to turn it on the battery is dead. It's a total piece of cr@p.
I spent one day searching the Internet for a U.S. branch to call for help. I actually got an American once but was quickly switched to India. As far as I know there is no one to call that cares. I even had to argue with them to get a warantee on the "new" computer. When I called Tech support about the browser the serial number was no good and not in their system. I had to find one of many case numbers from the past year in my email. Before I turned my original one in the serial number had dissapeared.
I have no idea what will happen to this computer next but I know it won't last long. I'm positive they will do nothing about it.
Do NOT buy Hewlett Packard. Total junk with no support.
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