photosmart C6380 with scan problems - docproc.msi
by jjuhlin - 11/25/10 12:50 PM
I have had some problems with this printer. At the suggestion of the HP phone support person I uninstalled all HP related stuff and downloaded/installed the latest driver software. I have regained control of printer, but scanner has problems.
I have tried scanning from HP solution center, Photoshop and other software. All bring up an HP window that complains about not finding docproc.msi. I have searched my entire hard drive. No docproc.msi
I have searched the internet. Lot's of references to docproc.msi but none of them from HP. The scanner worked one time but not any more.