HP forum: HP very poor, if not existing, documentation.

by: castnet54 August 9, 2010 11:42 AM PDT

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HP very poor, if not existing, documentation.

by castnet54 - 8/9/10 11:42 AM

I've always built my computer from scratch, this time being in a hurry I decided to purchase one from HP.
Purchased a P6510f with a H-RS880-uATX (Aloe) motherboard and an AMD 785G Chipset, and of course I wanted to upgrade it. The only documentation it came with was a large sheet on how to hook up keyboard, mouse etc.
When I tried to add two more 250GB HD, the problem began. It only recognized one drive, went to bios to check and found many problems.
1) the IDE controller is set to raid with a single drive, the graphic card is set PCIe instead of on board. Switched IDE controller from raid to ide, the computer refused to load. Being used to receiving the MB manual with my purchases, I contacted HP to obtain one.
After hours on the phone with people I could barely understand, I was told no such manual exist. Today I was contacted by HP by phone , again I was told no manual, but I could call when I wanted to make changes for help. I asked then, how can Tech Support help me if they don't have the manual? Did not have an answer. Tried Foxconn, but they only support MB they sell, not sold in systems. What a poor way to do business. I have 20 days left for a refund, but I spent hours installing all my favorite programs, emails etc. Anyone have an Idea if this manual is obtainable?

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