The menus and other features do not work correctly on many Blu-ray disks. For example, when the player times out during pause you have to start over and use scene selection. This player is slow to start and because of the poorly designed user interface, you have to wait 5 seconds to get a visual confirmation that it is responding to the remote.
All of these are correctable with firmware. However, the player does not recognize the firmware upgrade I downloaded from HP as a valid firmware upgrade. If the firmware installed in my player is the same or more recent, it should say so.
HP customer support is a joke. Additionally, the BD-2000 is a discontinued product and there will apparently be no further firmware upgrades. You might expect backward compatibility with previous models from a company with a broad customer base.
HP is a company on the rocks and making all the right decisions to ensure they end up there. It is almost enough to make me come out of retirement and fix their problems for them, if there were such job opportunities at HP, which there are not.
Meanwhile, I am stuck with a blu-ray player which does not implement the complete blu-ray standard. What a waste!
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