Ad: Manage updates with the Download App

HP forum: NEW, HP Print Diagnostic Utility

by: Willy October 28, 2009 4:44 AM PDT

Like this

0 people like this thread

Staff pick

NEW, HP Print Diagnostic Utility

by Willy - 10/28/09 4:44 AM

I found this during a look for other problem(s). Since it was released on Sept/2009 its fairly new. Also, used for the infamous print queue stoppage problem. That problem is fairly common to USB HP printers and the utility can help resolve this and/or be part of the solution process for other problems. When visiting the HP support website for your model#, find the "Software and Driver" section, locate utility heading and d/l.

ie: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=sg&product=3382185&lang=en

The utility is available for most of the HP printers. Enjoy -----Willy happy


IMHO, Moderator consider this post for a "sticky"?


Reply
Report offensive post
Email to friend

Sitcky it is.

by R. Proffitt Moderator - 11/11/09 6:46 AM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

Let's see if Cnet members report back if this helped them.


Was this reply helpful? (0)   (1)

Staff pick

Reply
Report offensive post
Email to friend

Expanded capability

by hankjeff - 12/10/09 9:30 AM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

12/10/09
Under Rel 1.1, the Utility ONLY worked on inkjet printers (example Officejet J4580 A-i-O) - the new release [1.5] now works on other HP printers connected via USB (example Laserjet 1320). [Windows XP Pro environment]

General comment - please, moderators and repliers alike - ALWAYS put a date on your comments. When someone reads them, it is important to know whether the information is current, relatively current, or downright obsolete. I have wasted many hours following someone's advice only to find out that the information is about a product no longer in existence or has it been renamed or the supplier has quit providing the product. Thank you.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Willy's discovery of HP Printer solution

by danderson029 - 1/17/10 5:26 PM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

Thanks for the link, Willy.
I'm a newbie tech (spelled, there's nobody else here to do it, so I'm stumbling along), and working on/with 2 laptops and a cheap netbook. I do have an OfficeJetJ6480, and your link helped with the Acer Netbook.
HP and Compaq laptops, however, print any document endlessly. All settings say 1 page, and so does the print queue - until I click - then the Page column in print queue jumps to 3x/pages, but actually prints forever and ever. I've uninstalled/re-installed, from disc and from online. Same result on both machines.
I've not seen this reported anywhere.
At least I can print from the Netbook, so that's its function right now. Suggestions welcome.
Fraidicat2
01.17.2010 5:25 PM PST


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

HP Deskjet 5150

by RAKerans - 6/8/10 5:25 AM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

My Win 7 64bit loses my printer at random times. I tried the Print Diagnostic Utility and it found no problems. AKerans


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Here's the updated link to your Photosmart C7250 AiO Printer

by LucJPatenaude - 6/28/10 1:53 AM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=sg&lang=en&os=228&product=3382185

As you can see, not only the drivers have been totally updated and upgraded, the software of it all has been upgraded/updated as well. Several miscellaneous Updates offered and, 3 utility programs offered also.

This link is only useful for the Photosmart C7250 All-in-One unit. For all other units, a totally different support web-page for them.

Enjoy your 2010 software programs everyone! wink


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

HP Diagnostic Utilities

by Kent_G - 3/23/11 3:21 PM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

Hello,

The latest release of the HP Print Diagnostic Utility can always be easily found using this link: http://www.hp.com/go/tools

Information and links to other HP Diagnostic Utilities that are useful for troubleshooting network and scan issues can also be found at the above link.

MODERATOR: Please consider making this post sticky...

thanks!

Kent G.

Although I am employed by HP, my comments and opinions are my own and not those of my employer.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

FInale project about HP

by janitachka - 11/22/11 2:04 PM

In Reply to: NEW, HP Print Diagnostic Utility by Willy

Hi guys,

I am a student from Norway, and my finale project this year is about HP, please could you guys answer on my online survey, and give me some input about the company! I would really appreciate it!:)

Warmly

J


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Sadly.

by R. Proffitt Moderator - 11/22/11 10:53 PM

In Reply to: FInale project about HP by janitachka

Sadly, as part of the rules to abate spam, survey requests are deleted when found without notice.


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend

More Discussions

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close