To all those with HP Tech- Support Problems--BEWARE!
by IDAREYOU - 8/22/09 6:48 AM
My heart went out to all the reader's who had encountered problems with HP's poorly trained out sourced technical support team in India. The focus of many of the complaints seemed to be on the language barier- which can exist. Worse, however is the lack of competency -even in those one can understand. I wish I spoke foreign languages more fluently, but I don't. I would never apply for, nor expect to be hired at a Hindi-speaking company that dealt with technical issues.
BUT BEWARE! Should you have as many problems as I did, (see my review of the HP MINI 1151NR on CNET under NETBOOKS for THAT travesty),
or if you simply wish to discuss your issues with HP Corporate HDQ in Palo Alto, CA, beware a I say. They don't speak English either. Its an unsettling combination of words you know, sentences you will be offended by, arrogance, cynicism, rudeness, lack of attention to detail, failure to follow up and a weird/nasty sense of humor about terminal illness (if you have one, as I do).
I asked a SENIOR STAFF MEMBER IF SHE READ ANY OF THESE POSTINGS AND SHE REPLIED, "NEVER. WE COULD CARE LESS AND DON'T HAVE THE TIME FOR A BUNCH OF CRYBABIES".
I received a FORM letter thanking me for taking the time to contact the CEO. "Your ideas have been passed along..." Right.
I'd like to send out a group e-mail to all HP stock owners urging them to read this forum. And I certainly preferred a simple language barrier to the slap-in-the-face response I received in clear English but not a language I understand or wish to learn.