HP laptop hanging: source of the problem?
by gnh8 - 4/18/09 8:38 AM
I have an HP laptop- dv2000 model, windows vista 32 bit, 160Gb hard disk and 2Gb RAM. It started acting weird recently. It sort of hangs- I can usually move the cursor but cannot click on anything. If I try to close some programs which are running or open task manager, it freezes completely and the screen goes a whitish colour. the only solution then is to use the power button to switch off and then back on.
I have tried 2 system restores and a recovery and the problem was not solved. That was on normal mode. Then I tried using safe mode with networking, this seems to be working much better, although being slow. If I try now to get on normal mode, the laptop hangs as soon as I put my password in. I cannot even restart it having to use the power button to shut down n switch back on. A virus scan with norton cannot be completed and this applies both to normal and safe mode. At some point during the scan, it continues processing but without progressing.
I ran memory test and HDD test. Memory was ok but I received #1-07 fail error for HDD test. In summary,
1. laptop was hanging on normal mode
2. Now cannot even access normal mode, freezes after putting password in
3. Works better on safe mode, but slow
4. Cannot run virus scan to completion
5. HDD test failure:#1-07
Any sugestion as to whether this is a hardware or sofware or OS issue?