Answer Best answer as chosen by user Barry59--2008
A couple things you can try...
I apologize for the inconvenience here. If this is still an issue for you - although this may seem an obvious point - have you restarted your machine and re-scanned with TechTracker since downloading the latest version of the program?
If you have, but that did not resolve the issue, your best bet may be to perform a clean installation.
To do so, first, move all of the following items to the Trash (or at least all of those that you locate on your machine):
~/Library/Application Support/TechTracker/Installed Software
/Applications/CNET TechTracker/CNET TechTracker[.app/Contents/MacOS/CNET TechTracker]
Then, restart your machine and empty the Trash. That should ensure that all traces of TechTracker are gone from your computer.
Next, perform a hard refresh of your default browser, per the following steps:
1. Clear your default browser's cache and cookies.
2. Completely exit/close out of all running instances of that browser.
3. Re-open the browser and use whatever e-mail address you wish to use with TechTracker to log back in to www.cnet.com.
Finally, re-download TechTracker from this location:
Run another scan, and you should be all set.
If you encounter any further trouble, however, please feel free to submit a support ticket via the "E-mail Support" tab at this location: http://cnet.custhelp.com
CNET TechTracker Support
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