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CNET TechTracker forum: Robert. Firefox browser

by: getmeinvolved March 12, 2012 8:00 AM PDT

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Robert. Firefox browser

by getmeinvolved - 3/12/12 8:00 AM

When I download an upgrade with CNET TechTracker within the Firefox browser I get multiple pages opening and have to quit Firefox to stop them.
Another problem carrying out a download request, a continuous tab line opening showing cbsitt:// . . . .
Any ideas?


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Troubleshooting this issue

by CNETSupport CNET staff - 3/14/12 2:32 PM

In Reply to: Robert. Firefox browser by getmeinvolved

Hello getmeinvolved,

I see that you did submit a support ticket for this issue, but just in case you missed our response to that message, these steps should resolve the problem:

1. First be sure to set Firefox as your default browser, if it is not already.

2. In Firefox, select Preferences.

3. Scroll down until you see "cbsitt" in the left hand column. Go ahead and click on cbsitt to highlight it.

4. In the right hand column drop down menu, choose "Use TechTracker (default)" if available, and you should be able to download correctly.

Regards,
Jen
CNET TechTracker Support


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Didn't work for me

by nedsram - 3/15/12 2:02 AM

In Reply to: Troubleshooting this issue by CNETSupport CNET staff

This didn't work for me. I already had cbsitt (note in Options->Applications) set to "Use TechTracker". I have now set it to "always ask". Watch this space.


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by nedsram - 3/15/12 2:08 AM

In Reply to: Didn't work for me by nedsram

Now it opens a single blank tab, then prompts me again. This will loop endlessly until I select Cancel.

I'm sure that it originally opened a download box, where I could choose where to save the file. I also vaguely recall a set of options where I explicitly asked it to use Firefox, which appeared when TechTracker was updated - which is when this problem started. Unfortunately I can't recall the details or find this option dialog any more.


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