Ad: Manage updates with the Download App
ie8 fix

CNET TechTracker forum: Printing alignment off only in certain programs?

by: johnycf February 14, 2012 5:43 AM PST

Like this

0 people like this thread

Staff pick

Printing alignment off only in certain programs?

by johnycf - 2/14/12 5:43 AM

So we have a Xerox WorkCentre 5330 and various other printers in the office. All XP and 7 compters are able to print to the WorkCentre, but for some reason only one of the Windows 7 computers has trouble printing. When it prints a test page it's fine, but if you print from Word 2007 or Word Perfect the alignment seems to be off (toward the right and bottom), but the margins are all correct?? Printing from any other program is correct, which is what really bothers me. I have reinstalled the printer over the network and updated drivers, but that seems to not be working. Any ideas?


Reply
Report offensive post
Email to friend

Just one.

by R. Proffitt Moderator - 2/14/12 11:17 AM

In Reply to: Printing alignment off only in certain programs? by johnycf

I'd be checking the video driver too since we know that Windows uses both printer and video drivers to render to the page.

Also, I always check every property of the printer. Unprintable area, etc. These are rarely reset by reinstalling the printer driver so once they are off, I see people lose months trying to fix it.
Bob


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Just one.

by johnycf - 2/14/12 1:28 PM

In Reply to: Just one. by R. Proffitt Moderator

thank you for your reply! I could see that being an issue if not only for one thing, which it seems i left out during my frantic typing before:

The margins are set to standard 1" on the left and right, so even if they look off on the screen they should be still printing correctly, right?

The print preview looks correct, but printing is misaligned.

The documents are all on a shared drive and anyone else in the office can open the file in Word 2007 and press print the same exact way with no changes and it prints fine for them.

I even printed the document from another pc, then went to his and printed, and then back to the other one and printed again, only to show that the document is correct before and after his printing, (no saving) and then messed up on his.

Ive brought a laptop to the desk of the messed up computer and mirrored every single setting pertaining to Word and to the printer, all is the same, no different results though...this one is really starting to stump me......


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Sorry no. Those are the margins in Word.

by R. Proffitt Moderator - 2/14/12 7:05 PM

In Reply to: Just one. by johnycf

There can be another margin in the Printer driver so unless we check both.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

SOLVED!!

by johnycf - 2/16/12 5:44 AM

In Reply to: Printing alignment off only in certain programs? by johnycf

After hours on the phone with Xerox, I got to a technician who knew what he was talking about and said that the PLC5 and 6 drivers for this series of Xerox machines do not work with Word 2007 or Word Perfect on Windows 7 64-bit for some reason, changed to the PS driver and was working correctly and printing fine. This may be helpful for that rare occasion when someone else has this mix of OS and Printer.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close