RE: Ongoing Issues and Support Response
I sincerely apologize for the negative experience you had, and certainly understand your frustration. I was not aware of your unresolved support tickets until searching for your support history after seeing this post - at this point, I have only done some cursory research, but I see that you actually reported another, more complicated issue in conjunction with the "computer not recognized" error. Unfortunately, the combined issues did not have a one-size-fits-all sort of resolution like the "computer not recognized" error alone. We did investigate several possibilities, but I am very sorry that there was no follow-up after a certain point.
I will be happy to personally assist you via a reply to your most recent support ticket, but also wanted to note here that if you definitely no longer want to troubleshoot and simply want to uninstall TechTracker from your computer, although the final step of the uninstall process will prompt you to remove your computer from your TechTracker home page, if that copy of TechTracker was never properly registered (which seems to be the case), you would not need to worry about that step, and in fact would not be able to complete it. I apologize, too, if this was confusing, and will look into the possibility of making that messaging more clear.
CNET TechTracker Support
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