CNET TechTracker forum: Error message about incorrect config. at startup

I will soon stop using the tool, then...
-Pierre

Hi Pierre,

I apologize for the delay in response here. I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect shortly.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support

Thanks !
didn't know about this.
Now waiting for your response.
-Pierre

I too am having the problem. I just uninstalled and re downloaded the program and re installed. Still get the same error. WIN 7 - FireFox. Thought the browser don't matter, the error shows at startup before browser opens. Also. I have the settings to scan 1 time a week. Being done EVERYTIME windows opens. Many errors in newer version.

PJ

Hi PJ,

I apologize for the difficulty you have encountered. I have converted your post into a proxy ticket as well, so that we may gather some more information from you regarding this issue. You should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.

Thanks,
Jen
CNET TechTracker Support

Thanks but that's the second time a proxy ticket is created for this same problem.
And the first one has not given a lot of results.

Hi,

I completely understand that those of you who are experiencing this issue may be frustrated by it, but we are currently working on a resolution. Unfortunately, I do not have an ETA on a fix, but I will be sure to let you know when we do. In the meanwhile, we greatly appreciate your patience.

As for proxy tickets - we generally create those in cases where we need to gather more in-depth information that may not be appropriate to post on the forums (such as e-mail addresses, and other personal information). Creating tickets for issues like this one, in particular, also helps us keep better records and allows us quicker access to all the information we have collected from various users and various sources.

In general, the best and fastest way to get help with any technical issue, especially if it is not something covered in our FAQ articles, is to submit a support ticket through our site here: http://cnet.custhelp.com.

Regards,
Jen
CNET TechTracker Support

Despite patiences, things seem a bit quiet !
The problem, although known, hasn't been fixed since march !!!
What's happening ?
Thanks for fixing this problem.
Regards,
-Pierre

Pierre,

We are still actively working on a solution to this issue, and have recently made some progress, but at this time, I still do not have an exact ETA on when the fix will be finalized and released. We are hoping this will be in the very near future, and again, as soon as I do have further information to pass along, I will let you (and other users affected by this issue) know. I do apologize for the inconvenience in the meanwhile!

Regards,
Jen
CNET TechTracker Support

Hello there, I was just wondering if theres any update as to the status of this issue with TechTracker. Please note this only occurs when it attempts to start TechTracker when a Standard User logs-in e.g. it's a UAC related issue.

Doesn't make much sense to run techtracker as a standard user, because you're not allowed to update programs.

Kees

I'm not running it as a standard user, but as part of the installation process it sets it up such that at startup it runs and does it's usual task of scanning for updates.