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CNET TechTracker forum: Scan ipapi error

by: framo1 February 2, 2011 8:22 AM PST

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Scan ipapi error

by framo1 - 2/2/11 8:22 AM

I have installed TechTracker and registered with CNET but when I run the tracker I get the follwoing error:

"An error occurred during the scan: No response received from ipapi."

How can I fix it?


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RE: Scan ipapi error

by CNETSupport CNET staff - 2/2/11 4:42 PM

In Reply to: Scan ipapi error by framo1

Hi framo1,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support


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Me too

by jschlesinger - 5/26/11 3:52 AM

In Reply to: Scan ipapi error by framo1

I have the same problem. However, even though it says scan has failed, it seems to create a correct list of products to update.

On the other hand, the tray icon is incredibly slow to respond

John Schlesinger


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