CNET TechTracker forum: CanoScan toolbox for LiDE30/20 flatbed scanner

TechTracker cannot detect what hardware you use your software with and determine if the updated software is compatible, something that would be phenomenal but also exceeds the capabilities of any third-party updater I've seen. Thus, your best option is to use the "Hide" option on cnet.com/TechTracker so that you're not prompted with future updates.

Regards,
John

The developer/manufacturer is the one that creates a listing on CNET Downloads and controls what content is included in the description, requirements, et cetera. Thus, it is Canon's choice whether to include references to the compatibility matcher on their website and warnings regarding compatibility with specific scanner models. I'd love to see TechTracker able to select software to match your hardware, but it would primarily require three things:

1.) A significant enhancement of TechTracker to detect connected hardware.
2.) Users to connect every piece of hardware they own before running a scan with TechTracker. (Drivers alone are not a reliable compatibility indicator.)
3.) Full cooperation from all hardware manufacturers to provide a complete list compatible hardware/software combinations, along with updates for every new release.

The first is something CNET could conceivably do, but the latter two are beyond its control and would presumably need to be guaranteed in advance. At least, that's my analysis on the proposal and why I think it is unlikely they'll add the feature anytime soon.

Regards,
John

Dear John Wilkinson, I have tried to draw the problem to Canonsupport but we seem to have hit an impasse, they do not seem to see the problem and say that they cannot comment on another webpages content. Their report page only allows 6,000 bits so it is difficult to communicate the problem fully in one hit. I shall ,like the dog with a bone, keep trying until they admit that it is in their interest. Meanwhile watch this space!
Regards John.