CNET TechTracker forum: TT scan shows versions needing update but TT wrong

Hello manmur,

I understand that after you updated QuickTime to the latest version, TechTracker still reported that the program was out-of-date.

Remember that CNET TechTracker always just configures reports based on the information it gathered from its last scan.

In your case, you have TechTracker on a schedule to scan your system just once a week.

This infrequent schedule is bound to produce inaccurate results.

I suggest that you may want to increase the scanning frequency in the settings for TechTracker or manually initiate a scan, wait for the scan to finish, and then check your scan results.

Regards,
Nathan
CNET TechTracker Support

If you find that your TechTracker scan results contain update suggestions that do not make sense, we here at CNET want to hear about it. We will absolutely investigate these problems and work to fix them.

To report a problem, do the following:

1. Open your CNET TechTracker software summary page.

2. Locate the program that has an faulty update listed and click on the Feedback link below the program title.

3. After the "Submit Feedback" window opens, select the appropriate description of your issue.

4. Enter in a brief summary of your issue in the "Description" field.

5. When you have finished describing your problem, be sure to click on the SUBMIT FEEDBACK button.

By using this reporting method, the information you provide is sent directly to our catalog engineers who can begin to work on the issue right away.

-CNET TechTracker Support

TT online shows I have 15 programs to update, the local program shows 11. In addition, the website has the wrong OS version for my computer. My other computer is listed correctly. Really like to get this up and running successfully on this computer.