CNET TechTracker forum: TT Not Working

Hello,

What you are experiencing is most likely something our tech support team can help you through. If you have not yet done so, please provide us details about what you are experiencing, by opening a support ticket at http://cnet.custhelp.com (use the "E-mail Support" tab).


Helpful information includes: e-mail addresses of CNET accounts you have, the name and operating system of the computer whose results you cannot see, and any specific errors you encounter.

Regards,
Nathan
CNET TechTracker Support

Hello,

I am sorry to hear you are having problems getting TechTracker to function properly. I understand that you plan to stop using the product. If you change your mind and would like help,
the issue that you are experiencing is most likely something our tech support team can help you resolve.

If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page ( http://cnet.custhelp.com ).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".
When describing your issue, be sure to include an appropriate degree of detail.
Remember, providing clear a description and relevant information, lead to better and more useful advice. Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

Use the submit button to send us the information.
A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

Nathan
CNET TechTracker Support

Hello CRRinTX,

You appear to be having difficulties installing several updates that TechTracker recommended on just one of your computers. From the information you provided, it is difficult to ascertain a specific cause. It would be helpful for you to provide more details surrounding the installation failure. For example, did you get a specific error message?

The issue that you are experiencing is most likely something our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page (http://cnet.custhelp.com).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".

When describing your issue, be sure to include an appropriate degree of detail.

Remember, providing clear a description and relevant information results in better and more useful advice.

Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

When you have finished, click on the submit button to send us the information.

A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

CNET TechTracker Support